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Alcatel 4019 User Manual

Alcatel 4019
27 pages
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Alcatel OmniPCX Office
Alcatel 4008/4018/4019

Table of Contents

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Alcatel 4019 Specifications

General IconGeneral
Number of Lines1
SpeakerphoneYes
Headset PortYes
Wall MountableYes
Handset cordYes
TypeDigital
ConnectivityDigital

Summary

User manual

Introduction

Thanks for choosing the Alcatel telephone and overview of its layout.

How to use this guide

Explains symbols and key functions for navigating the manual and operating the telephone.

Getting to know your telephone

Telephone Components and Navigation

Details handset, keypad, navigation keys, and home page elements.

Available Functions in Idle and Conversation

Lists functions accessible when idle and during calls, like hold and redial.

Audio and Function Keys Explained

Describes the operation of audio keys (Hang-up, Hands-free) and function keys.

Programmable Keys and Guide Key Usage

Explains the use of the Guide key, Phone book key, and programmable function keys.

1 Using your telephone - Call Initiation

Making and Receiving Calls

Instructions for initiating calls, answering calls, and using hands-free mode.

Hands-free and Loudspeaker Operation

Details on using the loudspeaker during a conversation and adjusting volume.

Calling by Name (Company Directory)

Guide on how to search and call contacts using the company directory by name.

1 Using your telephone - Call Management

Personal Phone Book and Redialling

Instructions for making calls from the personal phone book and redialing numbers.

Call Filtering and Callback Requests

Details on filtering calls via voice mailbox and making callback requests to busy numbers.

1 Using your telephone - Advanced Features

Internal Calls and DTMF Signals

How to answer internal calls in intercom mode and send DTMF signals.

Muting and Managing Conversations

Instructions on muting the microphone during a conversation and managing call states.

2 During a conversation - Call Handling

Making and Answering Second Calls

Steps for making a second call and answering an incoming second call.

Switching Between Calls (Broker Call)

Procedure for switching between active and held calls.

2 During a conversation - Call Transfer and Hold

Transferring Calls and Voice Mail

How to transfer calls to another number or a voice mailbox.

Conference Calls and Call Hold

Setting up three-way conferences and placing calls on hold.

2 During a conversation - Parking and Intrusion

Parking Outside Calls and Intrusion

Instructions for parking calls and intruding into internal conversations.

Storing Numbers and Adjusting Volume

How to save numbers to call keys and adjust audio volume.

3 'Meet me' conference

Initiating a 'Meet me' Conference

Steps for the conference master to set up a conference call.

Joining a 'Meet me' Conference

Instructions for participants to join an established conference call.

4 Sharing - Basic Features

Call Ringing and General Bell Answer

How to receive supervised call ringing and answer the general bell.

Manager/Secretary Filtering and Call Pick-up

Setting up filtering and answering calls from a pick-up group.

Answering Operator Assistance Calls

Procedure for answering calls briefly in place of the operator.

4 Sharing - Group Calls and Paging

Hunting Groups and Pager Communication

Using hunting groups and contacting internal correspondents via pager.

Loudspeaker Calls and Pager Answering

Activating loudspeaker for non-responsive contacts and answering pager calls.

4 Sharing - Messages

Sending Written Messages

Instructions for sending predefined and personal written messages.

Sending Voice Message Copies

How to send copies of voice messages, including recording comments.

4 Sharing - Broadcasting and Automation

Broadcasting Messages and Recorded Messages

Broadcasting messages on loudspeakers and sending recorded messages to lists.

Automated Attendant Customization

Modifying the automated attendant welcome message remotely.

5 Keep in touch - Diversion Basics

Selecting Call Diversion Types

Choosing to divert outside, internal, or all calls.

Immediate Call Diversion

Steps to divert calls immediately to another number or voice message.

Consulting Recorded Messages

How to check for new and old voice messages and manage them.

Personal Assistant Settings

Activating and deactivating the personal assistant feature.

5 Keep in touch - Diversion Options

Personal Assistant Reachability Options

Configuring the personal assistant to reach you via one number.

Diverting Calls to Pager and 'Follow Me'

Setting up call diversion to a pager or using the 'Follow me' function.

Selective and Group Call Diversion

Applying selective call diversion based on caller identity or diverting all group calls.

5 Keep in touch - Call Availability

Cancelling Diversions and Divert If Busy

How to cancel all diversions and divert calls when the line is busy.

Do Not Disturb Functionality

Making the terminal temporarily unavailable for all calls.

Leaving Recorded Messages for Internal Callers

Instructions for leaving predefined or personal recorded messages.

5 Keep in touch - Message Consultation

Consulting Written Messages

How to view and manage written messages received on the telephone.

Message Notification Configuration

Setting up notifications for new messages on another telephone.

6 Managing your charges

Charging Calls to Business Accounts

Procedure for charging outside calls to business account numbers.

Finding Call Costs

How to check the cost of an outside call made for an internal user.

7 Programming your telephone - Voice Mail

Voice Mailbox Initialization and Greeting

Steps to initialize the voice mailbox and customize the greeting message.

Personal Code and Ringtone Configuration

How to change the personal code and configure the telephone's ringtone.

7 Programming your telephone - Ringing and Language

Ringing Modes and Volume Adjustment

Activating meeting/discreet ring modes and adjusting ringer volume.

Screen Brightness and Language Selection

Adjusting screen contrast and selecting the telephone's display language.

Making Calls from Personal Phone Book

Instructions for making calls using the personal phone book.

Programming Direct Call Keys

How to program direct call keys for quick access.

7 Programming your telephone - Reminders and Locks

Appointment Reminders and Terminal Identification

Setting up appointment reminders and identifying the current terminal.

Background Music and Phone Locking

Broadcasting background music and locking/unlocking the telephone.

Forced Headset Mode Activation

Activating or deactivating the 'forced headset' mode.

8 ACD : Agent set - Session and Status

Agent Session Login and Statuses

Opening an agent session and understanding the four operating statuses.

Changing Operating Status

Instructions for changing the agent's operating status.

Guarantee and clauses

Warranty Information and Declarations

Details on warranty coverage, declarations of compliance, and operating conditions.

Environmental Information and Safety

Information relative to the environment and acoustic shock protection.

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