I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service
• Check to be sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your directory is not full; delete some files or change the directory
currently in use
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I am unable to access my voicemail
• Make sure your operator’s voicemail number is correctly entered in “Call
services/Voicemail”
• Try later if the network is busy
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I am unable to make outgoing calls
• Make sure you have dialled a valid number and pressed the key
• For international calls, make sure you have entered the country and area codes
• Make sure your mobile phone is connected to a network, and that the network is
not overloaded or unavailable
• Check your subscription with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 69)
I am unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
• Check your subscription with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 68)
• Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the radio reception icon
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