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My mobile phone will not charge properly
Make sure that your battery is not completely discharged; If the battery is •
flat, it may take around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions (0°C - +40°C)•
Make sure your battery is inserted. It must be inserted • before plugging in
the charger
Make sure you are using an Alcatel battery and charger in the box•
When abroad, check that the electrical current is compatible•
My mobile phone will not connect to a network
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually (see page•
52)
Try connecting at a later time if the network is overloaded•
SIM card error
Make sure the SIM card has been correctly inserted (see page •
13)
Verify with your operator that your SIM card is 3V or 1.8V compatible; the •
old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched•
Unable to make outgoing calls
Make sure you have dialled a valid number and press the• key
For international calls, check the country and area codes•
Make sure your mobile phone is connected to a network, and that the •
network is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, •
etc.)
Make sure you have not barred outgoing calls (see page • 50)
Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a network •
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, •
etc.)
Make sure you have not forwarded incoming calls (see page •
50)
Make sure that you have not barred certain calls•
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator•
Your caller has concealed his/her number•
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the •
key
Check the network strength •
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this •
service
Make sure this feature does not require an Alcatel accessory•
When I select a number from my directory, the number is not
dialled
Make sure that you have correctly recorded the number in your file•
Make sure that you have selected the country prefix when calling a foreign •
country
I am unable to add contact in my directory
Make sure that your SIM card directory is not full; delete some files or •
save the files in the product directory (i.e. your professional or personal
directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability•
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in "• My
numbers"
Try later if the network is busy•
I am unable to send and receive MMS
Check your phone memory available as it might be full•
Contact your network operator to check service availability and check MMS •
parameters (see page
32)
Verify the server centre number or your MMS profile with your operator•
The server centre may be swamped; try again later•
The
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of •
them or archive them in the product memory
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