77 78
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this •
service
Make sure this feature does not require an ALCATEL ONE TOUCH •
accessory
When I select a number from my contacts, the number cannot be
dialed
Make sure that you have correctly recorded the number in your file•
Make sure that you have inputted the country prefix when calling a foreign •
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files from •
your SIM card or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability•
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in •
"Messaging\Option\Alerts\Voicemail"
Try later if the network is busy•
I am unable to send and receive MMS
Check your phone memory availability as it might be full•
Contact your network operator to check service availability and check MMS •
parameters (see page 29)
Verify the server centre number or your MMS profile with your operator•
The server centre may be swamped, try again later•
The flickering
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of •
them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key)
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH PC suite first of all•
Check that your computer meets the requirements for ALCATEL ONE •
TOUCH PC Suite installation
Make sure that you’re using the right cable•
I am unable to download new files
Make sure there is sufficient phone memory for your download•
Select the microSD card as the location to store downloaded files•
Check your subscription status with your operator•
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other •
users
Make sure that the two phones are within Bluetooth’s detection range•
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours)•
After a partial charge, the battery level indicator may not be exact. Wait for •
at least 20 minutes after removing the charger to obtain an exact indication
Switch on the backlight upon request•
Extend the email auto-check interval for as long as possible•
Update news and weather information on manual demand, or increase their •
auto-check interval
Exit background-running Java applications if they are not being used for a •
long time
Deactivate Bluetooth when not in use•
(1)
User Data Format ALL user phone data: Contacts, messages and
files will be lost permanently. Please store phone data in SIM card before
you want to format
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