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My device can't charge properly
• Make sure that you are using the Alcatel charger that
comes with the device.
• If your device has a removable battery, make sure
that your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before
plugging in the charger.
• Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.
• Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
• When abroad, check that the voltage input is
compatible.
My device can't connect to the internet
• Make sure that you are in a place with network
coverage.
• Try connecting at a later time or another location.
I can't use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure that this feature doesn't require an Alcatel
accessory.
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