Alesis M1 ACTIVE - Refer Servicing to Alesis; Obtaining Repair Service

Trcublcohootlng
Refer
All
Serwicing
to Alesis
we
believe that
the Ml
Active is
one
of the most
reliable powered
rronitors
that can
be
made using
current
technology,
and
should provide years
of
trouble-free
use.
However,
should
problems
occur,
DO NOT
attempt
to service
the
unit
yourseff.
Service
on this
product
should
be
performed
only
by
qualified
technicians.
THERE
ARE
NO USER-SERVICEABLE
PARTS INSIDE,
Seruice
Before
sending the
Ml Actives
in for repair,
make sure they
are faulty
and that the
problem isn't
being
caused by something
else in
the system. Distortion
or
noise
may
be caused
by a defective
preamp,
cable, equalizer
etc., or a loose
connection in the
system.
Corurect the speakers
to a system
that is known to be
working properly
to
check whether the monitors
have malfunctioned.
Obtaining
Repair
Sewice
Before contacting
Alesis, dreck all
your
connections, and make sure you've rcad the
manual.
Customers in the
USA
and
Canada: If the problem persists,
call Alesis USA at
1-
800-5-ALESIS and request
the Technical Support departrnent. Talk
the
problem
over
with one of our technicians;
if necessary, you will be given a refurn
order
(RO)
number and instructions
on how to return the unit. All units
mustbe shipped
prepaid and
COD shipments will not be accepted.
For prompt
service, indicate the RO number on the shipping label.
Units without
an
RO
will
not
be accepted. If
you
do not have
the
original packing
ship the
Ml Active
in a sturdy carton, with
shock-absorbing materials such as styrofoam blocks or
"bubble'pack"
surrounding the unit. Make
sure the
drivers
will not be
pressed on
by
the packing in shipmmt, Shipping
damage caused by
inadequate
packing
is
not
covered by the Alesis
waranty.
Tape a note to the top of
the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary,
as well as instructions on
where
you
want
the
product retumed.
Alesis will
pay
for standard one-way shipping
back to
you
on any repair covered under the
terms of
this warranty.
Next
day service
is available for a
surcharge.
Field repairs are not norrrally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Correspondence address for customers in
the USA:
Alesis
Product Support
1633 26th Street
Santa Monica, CA 90404
THIS IS
NOT A
SERVICE
LOCATION.
DO NOT SHIP UNITS TO THIS
ADDRESS.
in In|ACT]VE RETdCE ilAM'AL