78 | Troubleshooting
Monitor and
notebook show
different refresh
rate value
When connected to
a notebook with the
monitor set to 1920
x 1080 at 480
Hz/
500
Hz, and with
HDR enabled, the
monitor OSD shows
that the monitor is
only displaying
360
Hz refresh rate
• If the system uses Intel graphics
card, check whether it supports up
to 480
Hz refresh rate.
• Add one RAM memory to the
notebook to increase the memory
bandwidth.
• To achieve 500 Hz refresh rate,
ensure that the
Overclock function
in the Game menu of the monitor is
set to 500Hz.
Cannot achieve
480
Hz or
500
Hz* refresh
rate
The monitor cannot
display with 480
Hz
or 500
Hz refresh
rate
• Ensure that the monitor is
connected to the computer with the
DP cable that came with the
monitor.
• It is recommended that you are
using one of the following graphics
cards:
- NVIDIA RTX 30 series or higher.
- Intel Iris Xe with 11th or 12th Gen
CPUs or higher.
- AMD RX 6500 XT series or higher.
• Consult with your graphics card
vendor to determine whether your
graphics card supports 480
Hz
refresh rate.
• For computers with AMD graphics
cards, ensure you are using
Windows
10 or Windows 11.
• For computers with Intel or NVIDIA
graphics cards, ensure that you are
using Windows 11.
*To achieve 500 Hz refresh rate,
ensure that the
Overclock function in
the Game menu is set to 500Hz.
Common
symptoms
What you
experience
Possible solutions
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