Alienware AW768 - Troubleshooting Common Issues

11 │ Troubleshooting
Troubleshooting
Problems Possible solutions
Keyboard is not
functioning
• Unplug the keyboard and plug it back in to the USB
port on your computer.
• Plug the keyboard to another USB port.
• Restart the system.
Keyboard lighting
is o
• Press the Alienhead button on the keyboard. Ensure
that the light is on on the keyboard.
• Unplug the keyboard and plug it back in to the USB
port on your computer.
• Plug the keyboard to another USB port.
• Restart the system.
You need more
information
in using the
Alienware Command
Center features
• Open the Alienware Command Center.
•
Click the Help icon. The Alienware Command
Center Online Help appears.
• Click the Contents tab.
• From the Contents tab, click the required topic to find
more details on Alienware Command Center features.
The gaming
keyboard is
not functioning
based on the
configuration
selected in the
Alienware Command
Center
• Ensure the Alienware Command Center is running on
your computer.
• Open the Alienware Command Center and ensure that
the configuration for your gaming keyboard is set
properly and saved.