Allied Telesis AT-TQ2403 - Appendix B: Troubleshooting Common Problems

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AT-TQ2403 Management Software User's Guide 11

Keyboard Shortcuts................................................................................................................................268

Tab Completion and Help..................................................................................................................... 269

CLI Classes and Properties Reference.................................................................................................. 272

Glossary .............................................................................................................................................................. 274

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Default Chapter6
- Table of Contents6
- Preface15
- Contacting Allied Telesis16
Chapter 1: Preparing to Set up the AT-TQ2403 Wireless Access Point17
- Setting up the Administrator's Computer17
- Setting up the Wireless Client Computers18
- Understanding Dynamic and Static IP Addressing on the AT-TQ2403 Management Software19
Chapter 2: Setting up the AT-TQ2403 Management Software21
- Running Kick Start to Find Access Points on the Network21
- Figure 1: Kick Start Welcome Dialog Box22
- Figure 2: Kick Start Search Results Dialog Box22
- Logging in to the AT-TQ2403 Management Software23
- Figure 3: Administration Dialog Box23
- Figure 4: Log-In Dialog Box24
- Figure 5: Basic Settings Page24
- Configuring the Basic Settings and Starting the Wireless Network25
  - Configuring the Basic Settings25
Chapter 3: Configuring Basic Settings27
- Navigating to Basic Settings27
- Figure 6: Basic Settings Page27
- Review / Describe the Access Point28
- Figure 7: Basic Settings Page Step 128
- Provide Network Settings29
- Figure 8: Basic Settings Step 229
- Update Basic Settings30
- Basic Settings for a Standalone Access Point30
- Setting User Interface Scheme Preferences30
- Navigation30
- Figure 9: Basic Settings Page Step 330
- Figure 10: Web User Interface Setting30
Chapter 4: Managing Access Points and Clusters31
- Navigating to Access Points Management32
- Understanding Clustering32
- Understanding Access Point Settings35
- Figure 12: Access Points Setting Page35
- Modifying the Location Description36
- Setting the Cluster Name36
- Stopping Clustering37
- Starting Clustering37
- Navigating to Configuration Information for a Specific AP and Managing Standalone Aps37
- Navigating to an AP by Using Its IP Address in a URL38
Chapter 5: Managing User Accounts39
- Navigating to User Management for Clustered Access Points39
- Viewing User Accounts40
- Adding a User40
- Figure 13: User Management Page40
- Editing a User Account41
- Enabling and Disabling User Accounts41
- Removing a User Account42
- Backing up and Restoring a User Database42
  - Backing up the User Database42
  - Restoring a User Database from a Backup File42
Chapter 6: Session Monitoring43
- Navigating to Session Monitoring43
- Understanding Session Monitoring Information43
- Figure 15: Sessions Setting Page43
- Sorting Session Information45
- Refreshing Session Information45
Chapter 7: Channel Management46
- Navigating to Channel Management46
- Figure 16: Channel Management Setting Page46
- Understanding Channel Management47
- Configuring and Viewing Channel Management Settings48
Chapter 8: Wireless Neighborhood52
- Navigating to Wireless Neighborhood52
- Figure 20: Wireless Neighborhood Page52
- Understanding Wireless Neighborhood Information53
- Viewing Wireless Neighborhood53
- Viewing Details for a Cluster Member55
- Figure 21: Cluster Member Setting Detail55
Chapter 9: Configuring Security57
- Understanding Security Issues on Wireless Networks57
- Navigating to Security Settings62
- Configuring Security Settings62
- Updating Settings77
Chapter 10: Maintenance and Monitoring78
- Interfaces78
- Figure 31: Status - Interfaces Page78
- Ethernet (Wired) Settings79
- Wireless Settings79
- Event Logs79
- Figure 32: Status - Event Page79
- Enabling or Disabling Persistence80
- Log Relay Host for Kernel Messages81
- Transmit/Receive Statistics83
- Figure 35: Transmit / Receive Page83
- Associated Wireless Clients84
  - Figure 36: Client Associations Page84
  - Link Integrity Monitoring85
- Neighboring Access Points85
- Figure 37: Neighboring Access Points Page85
Chapter 11: Setting the Ethernet (Wired) Interface88
- Navigating to Ethernet (Wired) Settings88
- Setting the DNS Hostname89
- Figure 38: Ethernet (Wired) Settings Page89
- Enabling or Disabling Guest Access90
  - Configuring an Internal LAN and a Guest Network90
  - Enabling or Disabling Guest Access and Choosing a Virtual Network90
- Enabling or Disabling Virtual Wireless Networks on the AP90
- Enabling or Disabling Standby Power Saving91
- Configuring LAN or Internal Interface Ethernet Settings91
- Configuring Guest Interface Ethernet (Wired) Settings94
- Updating Settings94
Chapter 12: Setting the Wireless Interface95
- Navigating to Wireless Settings95
- Figure 39: Wireless Settings Page95
- Configuring 802.11D Regulatory Domain Support96
- 802.11H Regulatory Domain Control96
- Configuring the Radio Interface97
- Configuring "Internal" LAN Wireless Settings98
- Configuring "Guest" Network Wireless Settings99
- Updating Settings99
Chapter 13: Setting up Guest Access100
- Understanding the Guest Interface100
- Configuring the Guest Interface101
  - Configuring a Guest Network on a Virtual LAN101
  - Configuring the Welcome Screen (Captive Portal)101
- Using the Guest Network as a Client102
- Deployment Example102
- Figure 40: Guest Login Setting Page102
- Figure 41: Guest Network Diagram Example103
Chapter 14: Configuring Virtual Wireless Networks104
- Navigating to Virtual Wireless Network Settings104
- Figure 42: VWN Page104
- Configuring Vlans105
- Updating Settings106
Chapter 15: Configuring Radio Settings107
- Understanding Radio Settings107
- Navigating to Radio Settings107
- Figure 43: Radio Setting Page108
- Updating Settings113
Chapter 16: Controlling Access by MAC Address Filtering114
- Navigating to MAC Filtering Settings114
- Using MAC Filtering114
- Figure 44: MAC Filtering Setting Page114
- Updating Settings115
Chapter 17: Load Balancing116
- Understanding Load Balancing116
- Navigating to Load Balancing Settings117
- Configuring Load Balancing117
- Figure 45: Load Balancing Settings Page117
- Updating Settings118
Chapter 18: Pre-Config Rogue AP119
- Navigating to Pre-Config Rogue AP Settings119
- Figure 46: Pre-Config Rogue AP Page119
- Using Pre-Config Rogue AP120
- Updating Settings120
Chapter 19: Configuring Quality of Service (Qos)121
- Understanding Qos121
- Navigating to Qos Settings126
- Configuring Qos Queues126
- Updating Settings131
Chapter 20: Configuring the Wireless Distribution System (WDS)132
- Understanding the Wireless Distribution System132
  - Using WDS to Bridge Distant Wired Lans132
  - Using WDS to Extend the Network Beyond the Wired Coverage Area133
- Security Considerations Related to WDS Links133
- Navigating to WDS Settings134
- Figure 51: WDS Setting Page134
- Configuring WDS Settings135
- Updating Settings137
Chapter 21: Configuring Simple Network Management Protocol (SNMP) on the AP138
- Understanding SNMP138
- Supported Mibs139
- Figure 52: SNMP Setting Diagram139
- Navigating to SNMP Settings140
- Configuring SNMP Settings140
  - Figure 53: SNMP Setting Page140
  - Configuring SNMP Traps142
- Updating SNMP Settings143
Chapter 22: Enabling the Network Time Protocol Server144
- Navigating to Time Protocol Settings144
- Figure 54: Time Setting Page144
- Enabling or Disabling a Network Time Protocol (NTP) Server145
- Updating Settings145
Chapter 23: Backing up and Restoring a Configuration146
- Navigating to the Access Point's Configuration Settings146
- Figure 55: Configuration Page146
- Resetting Factory Default Configuration147
- Saving the Current Configuration to a Backup File147
- Figure 56: Configuration Setting Detail147
- Restoring the Configuration from a Previously Saved File148
- Rebooting the Access Point148
- Upgrading the Firmware149
Appendix A: Security Settings on Wireless Clients and RADIUS Server Setup151
- Network Infrastructure and Choosing between Built-In or External Authentication Server152
- Make Sure the Wireless Client Software Is Up-To-Date152
- Accessing the Microsoft Windows Wireless Client Security Settings153
- Figure 59: Wireless Network Connection Page153
- Configuring a Client to Access an Unsecure Network (no Security)154
- Figure 60: Wireless Network Connection Properties Page154
- Configuring Static WEP Security on a Client155
- Figure 61: Wireless Network Connection Properties Setting - no Security Setting Association Tab155
- Figure 62: Security Setting Page - Static WEP Setting Page156
- Figure 63: Client Side Security Setting - Static WEP Setting Detail Association Tab156
- Configuring IEEE 802.1X Security on a Client157
  - IEEE 802.1X Client Using EAP/PEAP158
  - Figure 64: Security Setting Page - Ieee802.1X Setting Page158
  - Figure 65: Client Side Security Setting - Ieee802.1X Security Setting Detail159
  - IEEE 802.1X Client Using EAP/TLS Certificate161
  - Figure 66: Security Setting Page - Ieee802.1X Setting Page162
  - Figure 67: Client Side Security Setting - Ieee802.1X Security Setting Detail163
- Configuring WPA/WPA2 Enterprise (RADIUS) Security on a Client165
  - Figure 68: Security Setting Page - WPA Enterprise Setting Page166
  - Figure 69: User Management Page166
  - Figure 70: Client Side Security Setting - WPA Enterprise Setting Detail167
  - WPA/WPA2 Enterprise (RADIUS) Client Using EAP-TLS Certificate169
  - Figure 71: Security Setting Page - WPA Enterprise Setting Page170
  - Figure 72: Client Side Security Setting - WPA Setting Detail171
  - WPA/WPA2 Enterprise (RADIUS) Client Using EAP-SIM Certificate172
  - Figure 73: Security Setting Page - WPA Enterprise Setting Page173
  - Figure 74: Client Side Security Setting - WPA Setting Detail174
- Configuring WPA/WPA2 Personal (PSK) Security on a Client175
- Figure 75: Security Setting Page - WPA Personal Setting Page175
- Figure 76: Client Side Security Setting - WPA Personal Setting Detail175
- Figure 77: Radius Server - Internet Authentication Service178
- Figure 78: Radius Server Setting - Input New Radius Client178
- Figure 79: Radius Server Setting - New Radius Client Setting179
- Figure 80: Radius Server179
- Obtaining a TLS-EAP Certificate for a Client180
- Figure 81: Web Security Alert180
- Figure 82: Welcome Message from Certification Server181
- Figure 83: Radius Server Log-In Page181
- Figure 84: User Certification Installation - Request a Certification181
- Figure 85: User Certification Installation - Identifying Information182
- Figure 86: User Certification Installation - Submit182
- Configuring RADIUS Server for VLAN Tags183
  - Configuring a RADIUS Server183
  - Figure 87: User Certification Installation - Certification Issued183
  - Figure 88: User Certification Installation - Certification Installed183
Appendix B: Troubleshooting185
- Wireless Distribution System (WDS) Problems and Solutions185
- Cluster Recovery185
  - Reboot or Reset Access Point185
- Bootloader Recovery186
Appendix C: Command Line Interface (CLI) for AP Configuration187
- Comparison of Settings Configurable with the CLI and Web UI188
- How to Access the CLI for an Access Point190
- Quick View of Commands and How to Get Help192
- Command Usage and Configuration Examples197
- Keyboard Shortcuts and Tab Completion Help268
  - Keyboard Shortcuts268
  - Tab Completion and Help269
- CLI Classes and Properties Reference272
- Figure 90: Kick Start Search Results Dialog Box273
- Glossary274

Allied Telesis AT-TQ2403 - Appendix B: Troubleshooting Common Problems

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