Verge IP Phone Series FAQs
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© 2017 Allworx Corp, A Windstream Company. All rights reserved. Revised: April 13, 2017
FAQs for Allworx Verge IP Phone Users
What are the Verge IP Phone Function Button symbols?
What are the Select navigation button behaviors on the credentials screen?
What is Sidetone for the headset or handset?
Sidetone is a low-amplitude feedback of the sound the microphone picks up (usually the callers voice) back to the ear piece in either the handset
or the headset. It was originally introduced into telephony as a means of keeping people from shouting into the phone. To try disabling the
Sidetone on the Verge IP phone, navigate to Settings > Phone Preferences > Handset Sidetone (or Headset Sidetone), and then select
Disabled. The difference is subtle, but noticeable. It is your choice to have the sidetone option enabled or disabled; however, most users describe
leaving the option as disabled as uncomfortable.
How can I do a search in the Contacts list?
The Verge IP phone series enables users to search by first name, last name, or number in the Contacts list. Each keypad press refines the contacts
displayed on the Verge IP phone screen. To search in the contacts list:
1. Press the Contacts ( )function button.
2. (Optional) Select a contact group to search.
a. Press the More function button, and then the Groups soft key.
b. Highlight and use the Select navigation button to check or uncheck the group type options. If selecting Favorites, only the
contacts with favorite status show for the selected groups.
c. Press the Save soft key.
3. Use the keypad to enter any portion of the contact first name, last name, or number.
4. Press the Call soft key to place a call to the contact.
How can I do a search while dialing a phone number?
The Verge IP phone series enables users to start dialing and searching for a contact in Cell Phone Dialing mode only. While entering a number in
Cell Phone Dialing mode, the Verge IP phone displays contacts with matching first name, last name, and number. Use the up/down navigation
buttons to highlight the contact, and then press the Select navigation button to place a call to the contact.
To place the Verge IP phone into Cell Phone Dialing mode, navigate to Settings > Phone Preferences > Cell Phone Dialing, and then select
Enabled.
Contacts. Scroll through the contacts directory, and
then press Select to place a call.
Presence / DND. Scroll through the available options or press
the DND/END DND soft key to change the setting.
Mute. Toggles the microphone on or off to prevent
the caller from hearing the conversation.
Messages. Access the message center. Lights solid red when
new voicemail messages are available.
Headset. Switches the phone audio to the headset. Transfer. Send the active call to another number.
Speaker phone. switches the phone audio to the
speaker phone.
Intercom. Intercommunication system between two handsets -
represents the old-fashioned wall intercom speaker.
More. Displays additional soft keys to manage
the call or listing.
Hold. Temporarily drop from the active call.
Behavior Description
Navigating between input fields Toggle between input fields to enter the required information.
• Blue border: the input field of primary focus to enter credentials (such as an extension or PIN).
• Gray border: the input field that is not the primary focus to enter credentials (such as
automatically populated, already entered information, or waiting for user to get to that field).
Navigating to the next screen Move to the next feature screen after entering the required information in all input fields. The
Verge IP phone submits the entered credentials for verification and moves to the next screen (same
as the Done soft key) or displays an error message to re-enter the credential information.
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