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Allworx Verge 9304 - User Manual

Allworx Verge 9304
116 pages
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Allworx
®
Verge™ IP Phone Series
User Guide
Version: T Updated February 14, 2019

Table of Contents

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Summary

Chapter 1 - Introduction

Who Should Read this Guide

Identifies the target audience for this user guide.

Guide Organization

Explains the structure and organization of the user guide.

Equipment Requirements

Lists necessary equipment and documentation for using the Verge IP phone.

Chapter 2 - Overview

Verge IP Phone Screen

Details the Verge IP phone screen layout, status areas, and soft keys.

Programmable Buttons

Explains the programmable buttons on the Verge IP phone and their functions.

Soft Keys

Describes the function and behavior of the soft keys on the Verge IP phone.

Function Buttons

Details the 10 dedicated physical function buttons on the Verge IP phones.

Navigation Buttons

Explains the operation of the four-way navigation and select buttons.

Keypad

Covers the use of the Verge IP phone dialpad for dialing and input.

Volume

Describes how to adjust the phone's volume using the volume control bar.

Sleep Mode

Explains the phone's sleep mode and how to exit it.

Chapter 3 - Manage Calls

Audio Path Options

Details how to place or answer calls using handset, headset, or speaker phone.

Appearance Programmable Buttons

Lists and describes programmable buttons used for placing or receiving calls.

Place a Call

Provides instructions on how to initiate a call using various methods.

Answer a Call

Explains how to handle incoming calls using different button LEDs and soft keys.

End a Call

Describes methods to terminate an active call using phone buttons or programmable buttons.

Call Forward

Explains how to redirect incoming calls to another extension.

Mute a Call

Details how to mute the phone's microphone during a call.

Intercom Call

Explains how to initiate an intercom call for auto-answering.

Hold

Describes how to temporarily place an active call on hold.

Park a Call

Explains the system-wide methods for parking and retrieving calls.

Parked Calls Notifications

Details notifications for parked calls and recipients.

Viewing Parked Calls

Explains how to view and monitor the status of parked calls.

Transfer a Call

Outlines different methods for transferring calls, including blind and attended.

Conference Call

Explains how to connect multiple parties for a conference call.

Call History

Describes how to view and manage the call history list.

System Extensions

Lists system extensions and their access functions.

Presence; DND Setting

Explains how to set user presence and Do Not Disturb status.

Call Handoff

Describes seamless call transition between phone and Reach devices.

Chapter 4 - Features

Contacts

Covers the four types of contacts supported on the Verge IP phone series.

Sharing Contacts

Explains how user, system, and public contact types are shared across devices.

Contact Privacy

Details how users control sharing and synchronizing personal contacts.

Data Protection

Explains that only the user has access to personal contacts.

Managing Personal Contacts

Guides on managing and updating personal contacts via originating device or application.

Verge IP Phone Contact Buttons

Describes the Contacts function button and Contact programmable buttons.

Queue Appearance and Automatic Call Distribution Queues

Explains how the system handles incoming calls via queues and ACD.

Queue Alarm

Describes the notification system for queue activity levels and wait times.

Shared Call Appearance

Details how to handle calls across multiple phones using a single appearance.

Message Monitoring

Explains how to monitor and access message inboxes for other users.

Allworx Message Center

Introduces the unified messaging system for voicemail management.

Bluetooth Wireless Technology

Covers pairing and using Bluetooth devices with the Verge IP phone.

Dialing Modes

Explains how to set the phone for desk phone or cell phone dialing.

Reach Remote Control

Describes how to control the Verge IP phone using a Reach device.

Electronic Hook Switch (EHS) for Wireless Headsets

Explains the EHS feature for wireless headset call control.

My Allworx Manager

Provides access to business directories, scheduling, and other phone features.

Busy Lamp Field (BLF)

Describes monitoring extension activity and quick call/transfer functions.

Call Supervision

Enables supervisors to monitor and barge into calls.

Emergency Alert

Details how to receive audible and visual alerts for emergency calls.

Push To Talk

Explains the walkie-talkie-like feature for one-way communication.

Chapter 5 - Settings

Bluetooth

Covers pairing and connecting Bluetooth devices to the Verge 9312 IP phone.

Hot Desk Login

Enables users to log in to other Allworx phones using the Hot Desk feature.

Network Profiles

Allows users to select network settings for different situations.

Phone Preferences

Explains various phone settings for call handling, buttons, and tracking.

Programmable Buttons

Guides on assigning features to available programmable buttons on the Verge IP phone.

Reboot Phone

Describes the process of rebooting the phone when configuration changes are made.

Ring Type Families

Explains how to set different ring patterns and tones for incoming calls.

About this Phone

Provides read-only status information about the phone's configuration.

Admin Soft Key

Details accessing phone administration options via the Admin soft key.

Chapter 6 - Regulatory Notices

Appendix A - Icons

Appendix B - Phone Keypad Presses

Allworx Verge 9304 Specifications

General IconGeneral
BrandAllworx
ModelVerge 9304
CategoryIP Phone
LanguageEnglish

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