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Identifies the target audience for this user guide.
Explains the structure and organization of the user guide.
Lists necessary equipment and documentation for using the Verge IP phone.
Details the Verge IP phone screen layout, status areas, and soft keys.
Explains the programmable buttons on the Verge IP phone and their functions.
Describes the function and behavior of the soft keys on the Verge IP phone.
Details the 10 dedicated physical function buttons on the Verge IP phones.
Explains the operation of the four-way navigation and select buttons.
Covers the use of the Verge IP phone dialpad for dialing and input.
Describes how to adjust the phone's volume using the volume control bar.
Explains the phone's sleep mode and how to exit it.
Details how to place or answer calls using handset, headset, or speaker phone.
Lists and describes programmable buttons used for placing or receiving calls.
Provides instructions on how to initiate a call using various methods.
Explains how to handle incoming calls using different button LEDs and soft keys.
Describes methods to terminate an active call using phone buttons or programmable buttons.
Explains how to redirect incoming calls to another extension.
Details how to mute the phone's microphone during a call.
Explains how to initiate an intercom call for auto-answering.
Describes how to temporarily place an active call on hold.
Explains the system-wide methods for parking and retrieving calls.
Details notifications for parked calls and recipients.
Explains how to view and monitor the status of parked calls.
Outlines different methods for transferring calls, including blind and attended.
Explains how to connect multiple parties for a conference call.
Describes how to view and manage the call history list.
Lists system extensions and their access functions.
Explains how to set user presence and Do Not Disturb status.
Describes seamless call transition between phone and Reach devices.
Covers the four types of contacts supported on the Verge IP phone series.
Explains how user, system, and public contact types are shared across devices.
Details how users control sharing and synchronizing personal contacts.
Explains that only the user has access to personal contacts.
Guides on managing and updating personal contacts via originating device or application.
Describes the Contacts function button and Contact programmable buttons.
Explains how the system handles incoming calls via queues and ACD.
Describes the notification system for queue activity levels and wait times.
Details how to handle calls across multiple phones using a single appearance.
Explains how to monitor and access message inboxes for other users.
Introduces the unified messaging system for voicemail management.
Covers pairing and using Bluetooth devices with the Verge IP phone.
Explains how to set the phone for desk phone or cell phone dialing.
Describes how to control the Verge IP phone using a Reach device.
Explains the EHS feature for wireless headset call control.
Provides access to business directories, scheduling, and other phone features.
Describes monitoring extension activity and quick call/transfer functions.
Enables supervisors to monitor and barge into calls.
Details how to receive audible and visual alerts for emergency calls.
Explains the walkie-talkie-like feature for one-way communication.
Covers pairing and connecting Bluetooth devices to the Verge 9312 IP phone.
Enables users to log in to other Allworx phones using the Hot Desk feature.
Allows users to select network settings for different situations.
Explains various phone settings for call handling, buttons, and tracking.
Guides on assigning features to available programmable buttons on the Verge IP phone.
Describes the process of rebooting the phone when configuration changes are made.
Explains how to set different ring patterns and tones for incoming calls.
Provides read-only status information about the phone's configuration.
Details accessing phone administration options via the Admin soft key.