Chapter 9 Quality Guarantees
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Chapter 9 Quality Guarantees
The quality guarantees of this product follows the regulations below:
The guarantee scope involves only the frequency inverter body. The guarantee period,
starting from the date when it is delivered from the company, is 12 months after the
product is purchased but is not beyond 24 months after the manufacture date on the
nameplate.
For faults caused by the following reasons, the product will be repaired with charge
even if it is still within the guarantee period:
problems caused by incorrect operation or unauthorized repair or alteration;
problems caused as the frequency inverter is used beyond the standard
requirements;
damage caused as it falls down or is carried violently after purchased;
element aging or fault caused as it is used in the environment inconsistent with the
requirements of the user manual ;
damage caused by foreign objects (e.g. insects, etc) into the inverter;
damage of inverter caused by the wrong wire connection;
Faults caused by the earthquake, fire, storm & flood disaster, lightning strike,
abnormal voltage or other natural disasters and reasons accompanying the
disasters.
For the product with faults, our company is entitled to entrust other agencies to do
the job of guarantee maintenance.
If the fault is surely included in the quality guarantees content of our company
and the product is used domestically:
guaranteed replacement, return and repair within one month after the product is
delivered;
guaranteed replacement and repair within three months after the product is
delivered;
guaranteed repair within 12 months after the product is delivered
If the product is delivered overseas, guaranteed repair will be applied within 3
months after it is delivered. Relevant service expense will be calculated according
to actual conditions. If there is an agreement, the expense will be settled according
to the agreement in priority.
All our sales departments and agencies over China can provide the after-sale
service for the product.
Additional Remarks:
About liability exemption
Our company shall not be liable for results caused or induced by violation of the
user manual when the product is used;
Our company shall not be liable for compensation for the loss or involving and
ongoing damage caused to the user by the product faults.
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