Alpine WIN924 - User Manual

WIN924
Tiered Waterfall
Rainforest Fountain
Limited Warranty Information
Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence, we
will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the
purchase date clearly indicated, must be provided. Photos of defective merchandise will also be
required to help distinguish the actual cause of the defect. Please read below for a detailed
description of warranty coverage.
 Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered
negligence and will, therefore not be covered under this warranty. The use of “hard water”
and/or caustic cleaners can affect the paint or other finishes. Failure to keep the unit clean,
and use of such additives/cleaners, will also void the warranty. Please note: for fountains, it
is normal for some splashing to occur and protecting the immediate surfaces is not the
responsibility of Alpine Corporation
 Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up
using standard paint. The paint is designed to protect the entire finish against breakdown
of color. As with any product, all finishes with time will gradually fade and discolor. The
warranty will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.
 Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that is not an option, you can contact Alpine Corporation at
www.alpine4u.com. When contacting Alpine Corporation, you must be prepared to show
proof of purchase, provide photographs and any other information needed to validate your
claim. This may be necessary to distinguish between a partial or complete replacement of a
defective product. The warranty does not cover any items with multiple parts; the warranty
will ONLY cover the individual component of the unit/item that may be defective.
Replacement parts can be made available to a consumer through the original selling party,
or an approved parts retailer. If this is not an option, contact our customer service
department. Item is covered under one year limited warranty from the date of purchase.
When requesting replacement parts due to a warranty claim after 30 days of purchase,
credit card information will be requested for shipping charges.
 Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives
such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not
cover any additional charges or installation, removal, disposal and/or shipping costs or consequential
damage associated with any warranty claim

Summary

Limited Warranty Information

Water Damage Exclusion

Warranty excludes damage from extreme temperatures, freezing, and improper storage.

Paint and Color Retention

Covers severe fading within one year; normal erosion is not covered.

Warranty Claim Procedure

Contact retailer or Alpine with proof of purchase and photos for claims.

General Warranty Exclusions

Excludes damages from transit, neglect, environmental factors, misuse, and improper installation.

Product Assembly and Usage

Assembly Instructions

Step-by-step guide for setting up the fountain, connecting components, and filling.

Troubleshooting and Cautions

Addresses pump issues, noise, and general safety precautions for operation.

Fountain Care and Maintenance

Recommends cleaning solutions and regular maintenance for optimal performance.

Overview

1. Usage Features
2. Maintenance Features
3. Troubleshooting Pump Issues
4. Fountain Care
5. General Maintenance Practices
6. Warranty Information
7. Warranty Exclusions

The Alpine WIN924 Tiered Waterfall Rainforest Fountain is a decorative water feature designed to enhance indoor or outdoor spaces with the soothing sights and sounds of flowing water. Its primary function is to circulate water through a series of tiers, creating a continuous waterfall effect that mimics a natural rainforest environment. The fountain incorporates LED lights, which illuminate the cascading water, adding to its aesthetic appeal, especially in low-light conditions.

Usage Features:

The fountain is designed for straightforward assembly and operation. Upon unpacking, users should ensure all components—fountain body, LED lights, pump, transformer, and back cover—are present. The assembly process begins by placing the fountain on a smooth, level surface to ensure stability and proper water flow. The LED light strands, located inside the fountain, connect to the transformer, providing illumination for the water feature. A vinyl tube connects the pump to the fountain, and users are advised to adjust the flow control to its lowest setting initially to minimize splashing during the assembly process. Once the pump is in place within the reservoir, water is gently poured into the back of the fountain, taking care not to overfill or cause excessive splashing. It's crucial that the water completely submerges the pump for proper operation and that the water runs clear before the back cover is slid into place. Finally, the transformer and pump cord are plugged into a local power supply, ensuring that no water is near the transformer and that the power source remains in a dry location.

For optimal performance and to prevent scale build-up, the manual recommends using distilled water. When first operated, the pump may take up to five minutes to expel air and begin proper water flow. The fountain is intended for use with clean water only, and users should avoid placing the fountain or its parts in any other liquid.

Maintenance Features:

Regular maintenance is crucial for the longevity and optimal performance of the Alpine WIN924 fountain. The manual provides detailed instructions for troubleshooting common issues and general care.

Troubleshooting Pump Issues:

• Pump Fails to Run: If the pump does not operate, users should first check the circuit breaker or try a different electrical outlet to confirm the pump is receiving power. The pump discharge and tubing should be checked for kinks or obstructions, which can often be cleared with a garden hose. Additionally, the rotor can be inspected by removing the front cover and plate to access the impeller area; ensuring the rotor is not jammed or broken can resolve the issue.
• Pump "Spews": If the pump is spewing water, it typically indicates insufficient water in the basin. Users should check the water level to ensure the pump is completely submerged and that there is enough water for proper operation.
• Abnormal Loud Noises: If the pump is making unusual noises, it's recommended to disconnect the pump from the electrical supply, remove the front cover and plate, and carefully pull out the impeller/rotor assembly from the pump housing. Rinsing the assembly and cleaning the cavity with clean water often resolves the issue. If breakage or damage is found, users should contact their local retailer for replacement parts.

Fountain Care:

To maintain water clarity and prevent common issues, Alpine recommends using its all-natural cleansing formula. This formula helps eliminate foam, lime scale, and calcium buildup, fight mineral deposits, prevent staining, remove organic contaminants, and treat discolored water. This also helps prevent pump damage caused by hard water buildup. Specific product recommendations are provided based on water volume: Alpine Item # PPL100 for small fountains (up to 7 liters) and Alpine Item # PPL102 for larger fountains (over 7 liters).

General Maintenance Practices:

• Regular Cleaning: Periodically changing the water and cleaning the pump helps keep the fountain free from micro-organisms and ensures smooth operation.
• Storage: When not in use for an extended period, the unit should be disconnected and stored in a dry place.
• Temperature Control: The fountain should not be operated with water temperatures above 90°F (32°C) or below 30°C (-1°C).
• Handling Precautions: Users should never lift, carry, or pull the pump by its power cord.
• Electrical Safety: It's important not to exceed the maximum voltage and wattage specified for the transformer.
• Prevent Dry Running: Crucially, the pump should never be allowed to run dry, as this can cause significant damage.

Warranty Information:

The product comes with a one-year limited warranty from the date of purchase, covering repair or replacement at Alpine's discretion. A valid proof of purchase with the date clearly indicated is required, along with photographs of defective merchandise to help determine the cause of the defect.

Warranty Exclusions:

The warranty does not cover damages resulting from:

• Water Damage: Improper storage leading to water freezing within the product, use of "hard water" or caustic cleaners affecting paint/finishes, or failure to keep the unit clean and use of improper additives/cleaners. Splashing is considered normal and not covered.
• Paint & Color: Natural erosion of color due to water exposure is not covered, though severe or complete fading within the first year (with the above exclusion) is covered.
• Transit Damage: Damages incurred during shipping.
• Inadequate Care/Neglect: Lack of proper maintenance or negligence.
• Environmental/Natural Elements: Damage caused by environmental factors.
• Immersion in Water: Unless specifically designed for full immersion.
• Improper Installation/Storage/Maintenance: Incorrect setup, storage, or maintenance procedures.
• Accident, Misuse, Negligence, Improper Installation, or Modifications: Any damage resulting from these actions.
• Freezing Water Damage, Hard Water Damage, Failure to Keep Unit Clean: Damage from these specific water-related issues or the use of harmful additives like bleach or chlorine.
• Additional Costs: The warranty does not cover installation, removal, disposal, shipping costs, or consequential damages associated with any warranty claim.

Should a warranty claim be needed, customers should first contact the retailer where the product was purchased. If that is not possible, Alpine Corporation can be contacted directly, requiring proof of purchase, photographs, and any other information to validate the claim. The warranty covers only the individual defective component, not items with multiple parts. Replacement parts may be available through the original seller or approved retailers. For replacement parts requested after 30 days of purchase, shipping charges may apply.

Alpine WIN924 Specifications