amadeus MAESTRO - Troubleshooting

GB - 6
Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter problems
when using this soundbar, check the following points before requesting service.
Problem Solution
No power
•
Ensure that the AC cord of the apparatus is properly connected .
•
Ensure that there is power at the AC outlet.
•
Press (standby) button to turn the soundbar on.
Remote control does
not work
•
Before you press any playback control button, first select the correct source.
•
Reduce the distance between the remote control and the soundbar.
•
Insert the battery with its polarities / aligned as indicated.
•
Replace the battery.
•
Aim the remote control directly at the sensor on the front of the soundbar.
No sound
•
Make sure that the soundbar is not muted. Press MUTE or volume +/- button
to resume normal listening.
•
Press button on the soundbar or on the remote control to switch the
soundbar to standby mode. Then press the button again to switch the
soundbar on.
•
Unplug both the soundbar and the subwoofer from the mains socket, then
plug them again. Switch on the soundbar.
•
Ensure the audio setting of the input source (e.g. TV, game console, DVD
player, etc.) is set to PCM or Dolby Digital mode while using digital (e.g.
HDMI, OPTICAL, COAXIAL) connection.
•
The subwoofer is out of range, please move the subwoofer closer to the
soundbar. Make sure the subwoofer is within 5 m of the soundbar (the
closer the better).
•
The soundbar may have lost connection with the subwoofer. Re-pair the
units by following the steps on the section “
Pair up with the Subwoofer
”.
•
The soundbar may not be able to decode all digital audio formats from the
input source. In this case, the soundbar will mute. This is NOT a defect.
device is not muted.
TV has display
problem while viewing
HDR content from
HDMI source.
•
Some 4K HDR TVs require the HDMI input or picture settings to be set for
HDR content reception. For further setup details on HDR display, please
refer to the instruction manual of your TV.
I can’t nd the
Bluetooth name of
this soundbar on my
Bluetooth device for
Bluetooth pairing
• Ensure the Bluetooth function is activated on your Bluetooth device.
• Re-pair the Soundbar with your Bluetooth device.
• The Soundbar has a Bluetooth® function that can receive a signal within 8
metres. Keep a distance within 8 metres between the Soundbar and your
Bluetooth® device.
The Soundbar turns o
• When the Soundbar's external input signal level is too low, the Soundbar will
be automatically turn off after 15 minutes. Please increase the volume level
of your external device.
Can’t achieve
outstanding Dolby
Atmos
®
eects.
•
For non-HDMI connections (such as use of Bluetooth, OPTICAL or AUDIO IN),
limited height Surround effects are generated. See the section of ‘
Dolby
Atmos
®
’ about how to achieve best Dolby Atmos
®
effects.