5．Troubleshooting
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CausesProblemsNo. Solutions
Ensure the charging cord is plugged into the dock and wall outlet,
and the light on the Charging Dock is white.
Charging Dock has no electricity.
The poor connection of the
charging contact points.
Get stuck by objects.
Get stuck under furniture.
Get stuck on carpet.
Charging Dock has no electricity.
Robot cannot dock
Side brush falling
down
Robot gets stuck
Clean the charging connection points on both Charging Dock and
bottom of the Robot with dry cloth.
Pick up objects like clothing, scraps of paper, power cords, and
fragile objects to avoid Robot stuck before it starts working.
Robot’s slimmer body would work with most of the furniture but it
still probably gets stuck. Notice: the lowest height is 3 inches.
Robot is not suitable for use on long-pile carpet. Before using Robot
on a short-pile area rug with tasseled edges, please fold area rug’s
edges to prevent Robot from tangling.
Ensure the charging cord is plugged into the dock and wall outlet,
and the light on the Charging Dock is white.
Robot cannot be
charged
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Position the Charging Dock on a hard level surface (not on a
dark-colored surface or high-pile carpet) and refer to the suction“po-
sition the charging dock”in Manual.
The location of Charging Dock is
not correct.
The side brush is not installed
correctly.
Put the side brush into the slot and hear a "click".
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