Amazon Kindle 6” - Troubleshooting; Device Issues; Downloading Issues; Book Issues

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Troubleshooting
Device issues
Problem
Possible Cause
Solution
Your Kindle battery is
not holding a charge
- Your Kindle may be
receiving a weak wireless
signal that is causing the
device to continuously try
to connect
- A large number of files
may have recently been
downloaded
- Turn the wireless off and fully charge
your Kindle
- With wireless turned off, your
battery should last four weeks. If
your battery is not holding a charge
for four weeks contact Amazon for
assistance
Your Kindle screen is
frozen
- Low battery charge
- Reset the Kindle by pressing and
holding the power button for 20
seconds
- If resetting the Kindle does not solve
the problem try charging the Kindle
and then restarting it again
Downloading Issues
Problem
Possible Cause
Solution
A book does not
download
- Your Kindle may be having
trouble syncing with Amazon
servers
- Reset your Kindle by pressing and
holding the power button for 20
seconds
Book issues
Problem
Possible Cause
Solution
A book will not
open
- The book file may not
have completely
downloaded onto your
Kindle
- Delete the book, reset your Kindle by
pressing and holding the power button for
20 seconds, and re-download the book.
Your Kindle is not
saving the last page
read in a book
- The power may have been
turned off before the
Kindle could save the last
page you were on
- When done reading, put the Kindle into
sleep mode by briefly pressing the power
button
or
- Go to the home screen before powering off
your Kindle