Advanced Mobile Payment Inc. www.amobilepayment.com
8
6 Series Quick Reference Guide
Nothing displayed
on screen
Unable to
read card
Magnetic reader
data read error
Communication
error
Chip card
data read error
Contactless card
data read error
Ensure the power is properly connected at the socket and DC jack
Ensure that the slot is free of debris or foreign objects
Swipe the card in both directions, and check if error has been corrected
Check if the current card is operational, and test with a different card
Swipe the card with constant speed, tight to the bottom edge of the slot
Ensure the card strip is facing the screen and aligned properly with the slot
Try swiping the card in the opposite direction
Ensure the chip portion is facing upwards, and is properly inserted into the slot
Check the card for excessive scratches, dirt, or other damage
Confirm that the card supports contactless communication
Check whether the card is properly aligned above the contactless reader area
Restart the terminal in order to re-establish communications
Confirm that the SIM card is properly installed, and that its contacts are clean
If using WiFi, check that the terminal’s connection is enabled
Problem Troubleshooting
If problems persist after completing these troubleshooting procedures, please contact your
sales or service representative. Do not attempt to open the terminal or make further repairs.
If problems occur with the terminal, try these simple troubleshooting methods to correct
the fault, or contact a service representative to further diagnose the issue.
6 Troubleshooting Common Problems
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