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Trouble shooting
Problem Cause Solution
The appliance doesn’t
work
Power plug is not connected to a power
supply
Unplug and then plug the power again
The power is not switch on Plug in the power and press on/off button.
Outlet airflow significantly
reduced than before
Filter’s plastic packaging haven’t been
removed
Filter’s plastic packaging should be removed
before use
The fan speed is at the low level Please press speed button to adjust fan speed
level
The filter haven’t be replaced Replace a new filter
No suitable clearance and space for
ventilation in the surroundings
Make sure all the rear and up sides each has
40cm space left
Poor performance
or don’t have good
purification capacity
The room coverage has exceed applicable
area
Use the air purifier in a room with applicable area
Air inlet or outlet of the machine is blocked Please remove the objects inlet and outlet
After replacing filter the
filter replacement icon
still light
Not reset the filter’s lifetime correctly Press and hold the filer button for 3 seconds, the
filter light turn off, the reset is finished
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