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Details the merchant agreement terms and requirements for operating procedures.
Provides essential contact information for ANZ Worldline Payment Solutions.
Explains the automatic authorization process for electronic transactions.
Details the floor limits for debit and other card transactions.
Instructions on how to notify ANZ Worldline of business detail changes.
Explains how credit cards (Visa, Mastercard, UnionPay) are used for transactions.
Details debit card usage, PIN verification, and contactless options.
Outlines the requirements for accepting charge cards like Diners Club.
Covers password usage for terminal functions and security measures.
Provides instructions for cleaning and maintaining the terminal's components.
Lists initial stationery supplies and information on re-ordering.
Offers tips to prevent fraud during card present transactions.
Checks to identify and minimize fraudulent credit card transactions.
Procedures to minimize fraudulent debit card transactions.
Explains the process for handling cards left at the premises.
Explains PCI DSS standards for secure cardholder data handling.
Guidelines for securing stored cardholder data.
Defines chargebacks and reasons they occur.
Details the menu structure of the Worldline Move 5000 terminal.
Describes the key features of the Worldline Move 5000 terminal.
Explains power, wake-up, and basic operations of the terminal.
Describes the function of each key on the terminal keypad.
How to use magnetic stripe and chip card readers.
Instructions for loading printer paper into the terminal.
Guidance on charging the terminal's battery.
Details various methods for charging the terminal's battery.
Information on SIM card usage and safety precautions.
Step-by-step guide for processing a standard sale transaction.
Instructions for processing a sale that includes cash back.
Step-by-step guide for processing a cash out transaction.
Explains RBA regulations regarding surcharging.
Guidance on calculating and regularly reviewing surcharge amounts.
Covers card applicability, merchant responsibilities, and options.
Step-by-step guide for sales with fixed surcharges.
Step-by-step guide for sales with percentage surcharges.
Procedures for refunding Visa and Mastercard transactions.
Handling refunds for non-Visa/Mastercard transactions.
Lists the types of refund transactions available on terminals.
Step-by-step guide for processing a standard refund.
How to refund a sale that included a surcharge.
Guide for reversing the last completed transaction.
Steps for processing a sale that includes a tip.
Explains the MNCR feature for routing contactless transactions.
Defines and explains the purpose of Dynamic Currency Conversion.
Lists currencies accepted for DCC.
Guides on processing DCC transactions on the terminal.
Information on DCC exchange rates and updates.
Outlines benefits, eligibility, and customer choice for DCC.
Step-by-step guide for a DCC purchase transaction.
Guide for reversing a DCC transaction.
Instructions for refunding a DCC transaction.
States DCC is prohibited for Mail Order Telephone Order transactions.
Shows examples of DCC receipts for merchant and customer.
Defines and explains the Back-Up Mode feature.
Outlines rules for merchants using Back-Up Mode.
Steps to process transactions in Back-Up Mode.
Information on MOTO transactions and required records.
Guide for processing mail order transactions.
Guide for processing telephone order transactions.
Overview of shift reports and totals.
Steps for starting and ending a shift.
How to print shift counter reports.
Process for performing a daily closing and settlement.
How to print transaction log details.
How to reprint the last transaction receipt or report.
How to print the daily totals report.
Instructions for changing the merchant password.
Details available communication options for the terminal.
Steps to switch between terminal communication methods.
Guide to configuring the terminal for Ethernet internet.
Steps for configuring the terminal for Wi-Fi internet.
Guide to configuring the terminal for SIM card internet.
How to enable and configure automatic communication fallback.
Steps for performing terminal configuration.
Steps for performing terminal initialization.
Guide for performing terminal software updates.
Information on common errors and support contact.
General| Device Type | Payment Terminal |
|---|---|
| Model | Move 5000 |
| Contactless | Yes |
| Operating System | Telium TETRA |
| Battery Life | Up to 8 hours |
| Display | 3.5-inch touchscreen |
| Card Reader | EMV Chip |
| Connectivity | WiFi, Bluetooth, 4G |
| Security | PCI PTS 5.x |
| Payment Methods | Credit, Debit, Contactless |
| Supported Cards | Visa, Mastercard, American Express |
| Memory | 512 MB Flash |
| Battery | Li-Ion rechargeable battery |
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