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General| Category | Payment Terminal |
|---|---|
| Connectivity | 4G, WiFi, Bluetooth |
| Payment Methods | Credit, Debit |
| Printer | Built-in thermal printer |
| Security | PCI PTS 5.x certified |
Details the terms and conditions of the merchant agreement with ANZ.
Provides key ANZ contact numbers and email for merchant services and support.
Explains the process of verifying card transactions with the card issuer for approval.
Defines dollar limits for card transactions requiring pre-authorization.
Outlines procedures for notifying ANZ of changes to merchant business information.
Specific checks and security features to identify and prevent credit card fraud.
Procedures to prevent fraudulent debit card transactions and ensure secure processing.
Identifies common reasons for transaction returns and necessary correction steps.
Details the reasons for chargebacks and merchant responsibilities.
Overview of the physical components and display of the multiPOS Turbo terminal.
Explanation of the function and layout of the multiPOS Turbo terminal keypad.
Instructions on how to use the magnetic stripe and chip card readers.
Step-by-step guide for refilling the printer paper roll.
Overview of the multiPOS Mobile terminal's components and features.
Details on the layout and functions of the multiPOS Mobile terminal keypad.
Instructions for using the card reader on the multiPOS Mobile terminal.
Guide for loading paper into the multiPOS Mobile terminal printer.
Identifies the power and serial connection ports on the terminal.
Information regarding the SIM card and network connectivity.
Important safety warnings for operating and handling the terminal.
Description of the initial screen displayed when the terminal is ready.
How to activate and use security mode to prevent unauthorized use.
How to enter and utilize the training mode for practice transactions.
Procedure for processing sales using cheque or savings accounts.
Guide for processing credit card sales via magnetic stripe swipe.
Guide for processing credit card sales using chip card insertion.
Procedure for refunding transactions made with cheque or savings accounts.
Procedure for refunding transactions made with credit cards.
Processing sales for cheque/savings accounts during an EFB event.
Using paper vouchers for manual transaction processing when the terminal fails.
Specific steps for manually processing cheque/savings transactions via voucher.
Procedures for depositing manual credit card transaction vouchers.
How to manually enter card details using the terminal keypad.
Steps for processing sales orders received via mail.
Steps for processing sales orders received via telephone.
Steps for processing sales orders initiated online.
How to add tips to credit purchase transactions.
Process for authorizing a transaction amount to be held on a card.
Procedures for cancelling previously authorized transactions.
Error messages related to magnetic stripe card transactions.
Error messages specific to chip card transaction processing.
Steps for manually starting the settlement process.
Instructions for generating different types of transaction totals reports.
How to print reports summarizing transactions within a specific shift.
Steps to reprint the last transaction receipt for a customer.
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