APC Network Management Card User Manual

34003641EN/AF - Page 25
5. Maintenance
Problem
All the LEDs are off.
The "10" or "100" LED
remains off following
connection of the cable.
The "UPS data" LED is off.
Connection using the
browser is not possible.
The configuration menu
does not work.
Cause
The card is not supplied
with power.
The Ethernet link is not
running.
The card has faulted.
The network
parameters are
incorrect.
◗ The RS232 serial link
is not operational.
◗ The IP address
entered by the user is
incorrect.
Solution
◗ Check that the UPS is on.
◗ Check that the card is correctly inserted and secured in its slot.
◗ Remove the card and insert it again.
◗ Check the cable.
◗ If connection is made using a hub, check that the hub is
supplied with power.
◗ Contact the after-sales technical support.
◗ Check that the "10" or "100" LED is on.
◗ Check that the URL corresponds to the current address of the
card.
◗ Check that the computer can access the address (check the
"Subnet-mask" and the "Default gateway" for the computer)
◗ Check the position of the jumper.
◗ Use the "Ping" command to test the connection.
◗ Make sure the cable used is that supplied with the card.
◗ Check the terminal parameters.
◗ Test the link using the default parameters.
Note: if the problem cannot be solved, contact the after-sales technical support at the address indicated on the
www.apc.com site.
5.1 Troubleshooting
5.2 Loss of password
To return to the default password, see section 3.6.

APC Network Management Card Specifications

General

Device Type	Network Management Card
Data Link Protocol	Ethernet, Fast Ethernet
Management Protocols	SNMP, HTTP, HTTPS, Telnet, SSH
Remote Management Protocol	HTTP, HTTPS, SSH, Telnet, SNMP
Security	RADIUS, Secure Shell (SSH), Secure Sockets Layer (SSL)
Form Factor	Plug-in module
Features	Event logging
Power Requirements	Via UPS
Environmental Monitoring	Temperature, humidity (with optional sensors)
Network Interface	10/100 Mbps Ethernet
Compatibility	Compatible with select APC Smart-UPS and Symmetra UPS models
Firmware Updates	Yes, via network or web interface