Aqua Products EP37 Series

Questions and Answers

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Courtney GarciaAug 7, 2025
Why is the Aqua Products Swimming Pool Vacuum cable tangling in the pool?
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  Nathan LeonAug 7, 2025
  Cable tangling can occur for several reasons. The cable might not be spread evenly in the water; ensure it enters near the middle of the pool and is free of kinks or coils. Smooth brushes or a full/dirty filter canister can also cause tangling, so replace the brushes if needed and clean the filter canister. If the floating cable is excessively coiled or kinked, spread it out, avoid tight wrapping during storage, and lay it straight in the sun to relax it.
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jennamccarthyAug 11, 2025
Why doesn't my Aqua Products Swimming Pool Vacuum climb the pool walls?
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  James MendozaAug 11, 2025
  The filter canister might be full or dirty, so start by cleaning it. Also, the pool walls may be slippery due to microscopic algae. If this is the case, perform a shock chlorination treatment to reduce the pH levels, but be sure to remove the cleaner from the pool during this treatment.
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Jennifer LarsonAug 15, 2025
What to do if Aqua Products Swimming Pool Vacuum does not stay firmly on the pool bottom?
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  Joseph GarrettAug 15, 2025
  If your cleaner isn't staying on the pool bottom, it might have air inside. Remove the cleaner from the pool and re-submerge it. Also, a full or dirty filter canister can cause this issue, so clean the filter canister.
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Wesley CookAug 19, 2025
What to do if Information LED flashes just after start on Aqua Products Swimming Pool Vacuum?
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  Mary HensonAug 20, 2025
  A flashing Information LED after starting your cleaner indicates a few potential issues. First, check that the floating cable is correctly plugged into the control unit by unplugging and reconnecting it. Ensure the cleaner is fully submerged in the pool. Also, the propeller may be jammed, so clean the filter canister. Lastly, the wheels may be jammed; try turning the tracks, disconnecting the control unit, waiting 20 seconds, and then reconnecting it.
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wanda28Aug 25, 2025
What to do if Aqua Products Swimming Pool Vacuum does not move on startup?
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  Cheryl RamosAug 25, 2025
  If your cleaner doesn't move on startup, first ensure the outlet to which the control unit is connected is receiving electricity. Also, check if the unit is turned OFF and press Start/Stop again.
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Edwin ForbesAug 28, 2025
Why is the Information LED flashing during the cleaning cycle of my Aqua Products Swimming Pool Vacuum?
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  devin00Aug 28, 2025
  The cleaner might be sucking air. If lights appear after 60 seconds of air intake, remove the cleaner from the pool and re-submerge it.
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Susan StrongSep 2, 2025
How to fix Aqua Products Swimming Pool Vacuum track coming off the wheels?
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  Alex AndradeSep 2, 2025
  Verify the track is properly inserted in the wheel groove. If the problem persists, replace the tire.