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ARC CBA850 - Connecting to NetCloud Manager; Troubleshooting and Resources; Troubleshooting Common Issues

ARC CBA850
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11/2/2020 CBA850 Branch LTE Adapter Quick Start Guide
https://customer.cradlepoint.com/s/article/CBA850-Getting-Started 4/6
INDICATOR BEHAVIOR
POWER The Cradlepoint CBA850 must be powered using an approved 12 V DC power source.
Blue = Powered ON: 4G.
Green = Powered ON: 3G.
Amber = Attention.
No Light = Not receiving power. Check the power switch and the power source connection.
SIGNAL STRENGTH Blue LED bars indicate the active modem’s signal strength for integrated & removable
modems.
4 Solid Bars = Strongest signal.
1 Blinking Bar = Weakest signal. (A blinking bar indicates half of a bar.)
LAN 1 & 2
LAN CONNECTIONS Indicates connectivity of the LAN connections.
Solid or Blinking Green = LAN is connected and passing traffic.
Amber = LAN alert. Log into NCM to check status and resolve issues.
No Light = LAN is not connected.
EXTERNAL USB MODEM Indicates information about an attached USB modem.
Green = Modem has established an active connection.
Blinking Green = Modem is connecting.
Amber = Modem is not active.
Blinking Amber = Data connection error. No modem connection possible.
Blinking Red = Modem is in the process of resetting.
USB Indicates a USB device is connected to the USB port on the CBA850.
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Connecting to NetCloud
Activate your device through NetCloud Manager (NCM). Your device is packaged with NetCloud services, and activation requires that you log into your
NetCloud account. Refer to the following for more information:
Getting Started with NetCloud Manager (https://customer.cradlepoint.com/s/article/Getting-Started-with-NetCloud-Manager?ui-force-components-controllers-
recordGlobalValueProvider.RecordGvp.getRecord=1&r=82&ui-knowledge-components-aura-
actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1)
Troubleshooting
If the device takes longer than 5 minutes to connect to the Internet, you may need to log into the local UI of the device to make configuration changes or start
the troubleshooting process. You must be physically co-located with the device in order to do this. Refer to the following document for more information: