37Tensor
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9. Required customer information
If it is not possibly to remedy the malfunction, please contact the ARIS customer service.
More at: www.stellantriebe.de
9.1 Troubleshooting and repair
Hazardous voltage: Possible stroke!
• Troubleshooting and repair only by experts!
• Cut off voltage before opening the actuator.
• Risk of crushing at rotating elements!
We recommend a repair at the ARIS factory.
More information under: www.stellantriebe.de
Error messages
Error codes are stated on the actuator´s display.
The following table describes the error codes and shows possible troubleshooting.
Error Code Description Troubleshooting
30/32 The block protection has responded. Drive actuator in opposite direction to revoke the error.
31/33 The overload protection has responded. The error will reset automatically, when the overload has been
eliminated. If the error does not reset automatically, please contact
the ARIS customer service.
50/51 Range error. The distance between the end positions
is too small.
Perform an end position setting acc. to section "End positions".
Minimum travel between end positions is 28°!
70 Parameter error. The difference of the default set
values for the right and left end position is too
small.
Renew the setting for actual values ("Actual value"). Defaults for
the actual values of the end positions must cover min. 20% of the
full range (description see section "Actual value").
80 Parameter error. The difference of the default set
values for the right and left end positions is too
small.
Renew setting for set values ("Set value"). Defaults for the set
values of the end positions must cover min. 20% of the full range
(description see section "Set value").
90 The "Wire monitor" (Cable monitor, formerly wire
break detection) detected a wire-breakage at the
set value input.
Check input signals at the set value input or signal transmitter.
More information see section "Wire monitor".
more Some other error exists. Please contact the ARIS customer service.
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