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The diffuser is making a noise but I can’t smell anything and there is no
nebulizing vapor.
1. Please check that the diffuser’s glass oil vessel has oil in it
2. If your diffuser was manually turned off, hold down the power button until you hear a
long beep to turn it on.
3. If you’re still unable to smell anything please reach out to the Client Experience team at
hello@aromatechscent.com.
I can’t turn off my diffuser.
To turn off your diffuser manually, hold down the power button until you hear a long beep.
This is normal and will have no effect on diffusion. The nebulizer will aerate the oil in the bottle
which might cause it to appear cloudy.
The oil in my diffuser looks cloudy.
To remove smudges use dishwashing soap with water on a microfibre or soft cloth to wipe
clean.
My diffuser’s shell is dirty, how do I clean it?
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