Symptom Solution
Possible cause
Diffuser does not turn on
(display does not turn on)
Diffuser is turned on, but not
diffusing, can’t hear the air
pump.
Air pump is running but no
mist is visible and/or cannot
smell the scent
1. Power cord not connected
correctly.
1. Check if green light on
power cord is illuminated.
1. Diffuser is in pause/
rest mode between cycles.
2. Diffuser is not currently
scheduled to run.
1. Diffuser core could be
cloed.
2. Replace oil over MIN level
3. Make sure the top of the
diffuser is pushed down
until you hear a click.
1. Replace oil with diffuser
cleaner/rubbing alcohol, run
on level 9 for 10 minutes.
2. There is not enough aroma
oil remaining in bottle.
1. Bottle is overfilled.
3. Diffuser has been tipped
over/tilted.
2. Bottle is not screwed
in straight and firmly.
1. Ensure oil is filled below
MAX level.
3. Ensure device is on stable/
level surface.
2. Unscrew the bottle and
ensure it is secured straight
and firmly.
1. Wait for device to turn
back on by itself after pause
in cycle.
Or turn device off and on to
restart cycle.
3. Check schedule in App
2. Disconnect power cord
and re-connect carefully.
2. Diffuser is not connected
to the power outlet.
Oil is leaking
Trouble shooting
3. The top of the unit is not
pushed down securely
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