53
UK
12 Troubleshooting and error messages
12.1 Error messages
Message Description Example
Failed to connect
Correct key entered,
But router rejects request
MAC filtering enabled on router
Format error Cannot recognise file format -
independent of network
Received .wma, but found that the
stream wasn’t WMA when trying to
decode
Network error Problem past router -incor-
rect data being received from
network
Data obtained from server is
unreadable.
Network not ready Problem with connection to
router
Router switched off
Network timeout Problem past router - no
response being received from
network
Streaming IR station and suddenly
station becomes unavailable
No UPnP media found No UPnP servers found
Service not available (DAB) No DAB reception
Unauthorised Access not granted by UPnP
server
Allow access for R4 in UPnP server
settings
Update failed Software upgrade failed
12.2 Troubleshooting
Problem Cause Solutions
FM: Hiss Low signal strength Check/move antenna
DAB: burbling/intermittent
cut-out
Move radio
Rescan local (high-strength) stations only
DAB: ‘No stations available’
message
Low signal strength As above then rescan stations.
Cannot connect to network Network down Check that network is working between a
computer and the router
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