Error Code
Possible Cause
Action
E11
E12
E13
E14
E15
E16
E17
E18
E21
E22
E23
E24
E25
E26
E27
E28
E40
E41
E42
E43
The Motor 1 is not connected.
Error in the Motor 1 current sampling channel.
The Motor 1 is out of phase and has
phase line disconnection.
The Motor 1 Hall sensor error,
or Hall wire disconnected.
Short-Circuit inside the Motor 1.
Locked-Rotor inside the Motor 1.
The Motor 1 runs in the wrong direction.
Weight on Motor 1 is over the limit.
The Motor 2 is not connected.
Error in the Motor 2 current sampling channel.
The Motor 2 is out of phase and
has phase line disconnection.
The Motor 2 Hall sensor error,
or Hall wire disconnected.
Short-Circuit inside the Motor 2.
Locked-Rotor inside the Motor 2.
The Motor 2 runs in the wrong direction.
Weight on Motor 2 is over the limit.
The control box is disconnected in series.
Error in the serial signal.
Eeprom error.
Error in Anti-Collision Sensor.
Check power cable of motor.
Change the control box.
Check the motor to determine whether
the phase line connection is abnormal.
Check the Hall signal,
or change the power cable of motor.
Change the motor.
Initialize the frame. Reset the operation.
Change the motor wire or Hall wire.
Reduce the weight by removing items.
Check power cable of motor.
Change the control box.
Check the motor to determine whether
the phase line connection is abnormal.
Check the Hall signal,
or change the power cable of motor.
Change the motor.
Initialize the frame. Reset the operation.
Change the motor wire or Hall wire.
Reduce the weight by removing items.
Check the connection wires.
Check the connection wires,
or change the control box.
Change the control box.
Change the control box.
HOT
Temperature of motor is high or running
time exceeds 2 mins within 18 mins.
Wait for motor to cool.
Let system rest for at least 18 mins.
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