EN
TROUBLESHOOTING
Trouble
Astro Ultra unable to detect or recognise your
Astro SIM card.
1. Make sure you have the correct Astro SIM card
and that it is properly inserted. If the problem
persists, please contact Astro Customer Service
SIM Card
Solution
No sound from TV or audio system.
HDMI or S/PDIF of the Astro Ultra and the
1. Ensure that the volume is not 0. You may
increase the volume via the Remote.
2. Check the cable connection between the
3. Try increasing your TV or audio system
system is not muted.
volume. Please ensure that your TV or audio
input of your TV or audio system.
I cannot remember the PIN code on Astro Ultra.
The default password for the Astro Ultra is ‘0000’.
If you cannot remember the PIN, please contact
Astro Customer Service to reset the PIN.
General
Solution
Trouble
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