Asus ROG SWIFT PG38UQ User Manual

3-13
ASUS LCD Monitor PG Series
3.3 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON
• Press the button to check if the monitor is in
the ON mode.
• Check if the power cord is properly connected to
the monitor and the power outlet.
• Check Power Indicator function in main menu
OSD. Select “ON” to turn on power LED.
The power LED lights
amber and there is no
screen image
• Check if the monitor and the computer are in the
ON mode.
• Make sure the signal cable is properly connected
the monitor and the computer.
• Inspect the signal cable and make sure none of
the pins are bent.
• Connect the computer with another available
monitor to check if the computer is properly
working.
Screen image is too light
or dark
• Adjust the Contrast and Brightness settings via
OSD.
Screen image bounces or
a wave pattern is present
in the image
• Make sure the signal cable is properly connected
to the monitor and the computer.
• Move electrical devices that may cause electrical
interference.
Screen image has color
defects (white does not
look white)
• Inspect the signal cable and make sure that
none of the pins are bent.
• Perform Reset via OSD.
• Adjust the R/G/B color settings or select the
Color Temperature via OSD.
No sound or sound is low • Adjust the volume settings of both your monitor
and computer.
• Make sure the computer sound card driver is
properly installed and activated.
• Check the audio source.
The BIOS screen cannot
be displayed
• Please enable CSM function and Gaming
Mode.
• * Set Power Setting to Standard Mode.
Set 3840x2160@144Hz
12bits, monitor enters
power saving mode.
• Disable DSC Support, it can only support
up to 3840x2160@144Hz 10bit. To support
3840x2160@144Hz 12bits, please enable DSC
Support function

Asus ROG SWIFT PG38UQ Specifications

General

Color gamut	98 %
Pixel pitch	0.219 x 0.219 mm
Screen shape	Flat
Display surface	Matt
Display diagonal	38 \
Anti-glare screen	Yes
Display technology	LED
Native aspect ratio	16:9
Viewable size, vertical	473.04 mm
sRGB coverage (typical)	133 %
Contrast ratio (dynamic)	1500000:1
Contrast ratio (typical)	1000:1
Display number of colors	16.7 million colors
Display brightness (peak)	600 cd/m²
Viewable size, horizontal	840.96 mm
Digital vertical frequency	48 - 144 Hz
Digital horizontal frequency	30 - 350 kHz
Display brightness (typical)	350 cd/m²
High Dynamic Range (HDR) technology	DisplayHDR 600
Dynamic contrast ratio marketing name	ASUS Smart Contrast Ratio (ASCR)
Smart modes	Game
AMD FreeSync type	FreeSync Premium Pro
NVIDIA G-SYNC type	G-SYNC Compatible
RMS rated power	10 W
Number of speakers	2
Certification	TÜV Flicker-free TÜV Low Blue Light VESA AdaptiveSync Display 144Hz VESA DisplayHDR 600 AMD FreeSync Premium Pro G-SYNC Compatible
Product color	Black
Country of origin	China
Market positioning	Gaming
HDCP version	2.3
USB hub version	3.2 Gen 2 (3.1 Gen 2)
DisplayPort version	1.4
USB Type-A downstream ports quantity	4
Tilt angle range	-5 - 5 °
Cable lock slot type	Kensington
Panel mounting interface	100 x 100 mm
AC input voltage	100 - 240 V
AC input frequency	50/60 Hz
Energy efficiency scale	A to G
Power consumption (off)	0.3 W
Power consumption (standby)	- W
Power consumption (typical)	50 W
Power consumption (PowerSave)	0.5 W
Cables included	AC, DisplayPort, HDMI, USB
Package type	Box
Package depth	188 mm
Package width	980 mm
Package height	757 mm
Package weight	15660 g
Commodity Classification Automated Tracking System (CCATS)	8528521000

Weight and Dimensions

Depth (with stand)	255.4 mm
Width (with stand)	861 mm
Height (with stand)	583.9 mm
Weight (with stand)	10230 g
Depth (without stand)	47.8 mm
Height (without stand)	522.2 mm
Weight (without stand)	9040 g