Ans. Sys. Auto-ATT operation
Ans. Sys. Auto-ATT operation
115
Using multiple auto-attendants
You may wish to set one or more additional phones to act as
auto-attendant(s) when the primary auto-attendant is turned off or busy.
An auto-attendant is busy when someone at that extension is:
• programming the phone, or
• accessing messages, or
• on an intercom call, or
• dialing from the directory or call history, or
• using any of the lines to make or answer a call, or
• when the DTAD is recording a message at that extension.
You can choose a particular extension to always be the primary auto-attendant
by setting that extension to have the shortest auto-attendant pickup delay
and setting the pickup delays of other auto-attendants in the order you
choose. Otherwise, the primary auto-attendant may change as the system
automatically assigns incoming calls among active auto-attendants.
NOTE: When multiple auto-attendants are used, program the pickup
times with at least three seconds among them to avoid more than one
auto-attendant trying to pick up a single call at the same time. To program
pickup times, see Set auto-attendant pickup delay on page 46 in
Feature setup.
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