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ATCOM A21 User Manual

ATCOM A21
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A2X(W)/A20LTE IP Phone User Manual
Version: 3.0
2018-11-26

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ATCOM A21 Specifications

General IconGeneral
SIP Accounts2
Headset PortRJ9
Local Phonebook1000 entries
Operating Temperature0°C to 40°C
Humidity10% to 90% non-condensing
Audio CodecsG.711, G.722, G.729, iLBC
Network Interface10/100Mbps Ethernet
Power SupplyDC 5V/1A or PoE (IEEE 802.3af)
FeaturesCall Hold, Call Waiting, Call Transfer, Call Forwarding, 3-way Conference
ProtocolsSIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS, HTTP, HTTPS
Supported LanguagesEnglish, Chinese

Summary

Overview of A2X(W)/A20LTE

Installation Guide

Provides instructions for physical installation and mounting.

Call Functions

Answering Incoming Calls

Explains methods for answering incoming phone calls.

Making Outgoing Calls

Details how to initiate calls using handset, speaker, or headset.

Call Hold and Resume

Instructions on how to put a call on hold and resume it.

Call Transfer Procedures

How to transfer calls to another party, attended or blind.

Setting Up 5-Way Conferences

Guide on setting up and managing multi-party conference calls.

Keypad and GUI

Keypad and Interface Layout

Explains the function of each key on the phone's keypad and interface.

General and Advanced Configuration

Covers phone settings, including basic, advanced, network, and security configurations.

Advanced Features

WI-FI Configuration

LTE Network Configuration

Frequently Asked Questions (FAQ)

Factory Reset Methods

Explains different methods to reset the phone to factory defaults.

Troubleshooting Common Issues

SIP Server Registration Failure

Solutions for issues when the phone fails to register with the SIP server.

IP Address Acquisition Failure

Troubleshooting steps for problems obtaining an IP address.

One-Way Audio Call Issues

Guidance on resolving audio problems during calls.

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