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ATCOM A10 - User Manual

ATCOM A10
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A10/A11/A10W/A11W IP Phone User
Manual
Version: 2.0
2015-12-21

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ATCOM A10 Specifications

General IconGeneral
Network Interface10/100 Mbps Ethernet
Number of Lines2
SIP Accounts2
SpeakerphoneYes
Headset JackRJ9
Operating Humidity10% to 90% non-condensing
Audio CodecsG.711, G.729, G.723, iLBC
Power over EthernetYes (802.3af)
ProtocolsSIP, RTP, RTCP, HTTP, DHCP, DNS
Power Supply5V DC
Operating Temperature0°C to 40°C

Summary

Contact ATCOM

Overview of ATCOM

General introduction to the ATCOM company and its VoIP products.

1. Overview of A10;A11;A10 W;A11 W

1.1 Interfaces

Details the physical connection ports of the IP phone.

1.2 Hardware

Describes the hardware specifications and components of the IP phone.

1.3 Software

Outlines the software features and capabilities of the IP phone.

1.4 Network

Explains network connection types and settings supported by the phone.

1.5 Management and Maintenance

Covers phone management, maintenance, and user level control.

1.6 Protocol

Lists the network and communication protocols supported by the device.

1.7 Compliant and Authenticated Standard

Details compliance and authentication standards the phone adheres to.

1.8 Packing List

Itemizes the contents included in the product package.

1.9 Installation

Provides instructions on how to install the IP phone.

2. Keypad of IP Phone

2.1 Describe of the buttons and Screen

Explains the function of each button and the phone's display screen.

2.2 Describe of the LCD Screen Icons

Illustrates and defines the various icons displayed on the phone's LCD.

3. Basic functions and operations

3.1 Answer the calls

Details the methods for answering incoming calls on the IP phone.

3.2 Make Call

Explains how to initiate outgoing calls using different modes.

3.3 Pre- dial

Describes the process of dialing a number before picking up the handset.

3.4 Hang up the phone

Provides instructions on how to end active calls in various modes.

3.5 Call Transfer

Explains attended and blind methods for transferring calls.

3.6 Voicemail

Guides on accessing and configuring voicemail settings on the phone.

3.7 Mute calls

Details how to mute the microphone during a call.

3.8 Call Hold

Instructions on placing calls on hold and resuming them.

3.9 3-Way Conference Call

Explains how to initiate and manage conference calls.

3.10 Call History

How to view missed, received, and dialed call records.

3.11 Default Password

Information about the default password for accessing phone features.

3.12 Check the Phones IP address

Steps to find and display the phone's current IP address.

3.13 Dial Plan

Explanation of the dial plan syntax and configuration.

4. Web settings

4.1 System status

Displays current system status including product, network, and account info.

4.2 Network

Configuration options for network connectivity, including DHCP and Static IP.

4.3 SIP Setting

Parameters for configuring SIP (Session Initiation Protocol) settings.

4.4 Account

Settings for SIP account registration and configuration.

4.5 Phone Setting

Adjusts phone preferences like volume, display, and lock settings.

4.6 Update

Instructions for updating phone firmware and configuration.

4.7 Phone Book

Managing contacts, blacklists, and phonebook entries.

4.8 Call Log

Accessing and viewing call history records.

5. Wi-Fi(A10 W;A11 W only)

6. FAQ & Trouble Shooting

6.1 How to make a factory reset

Procedures for resetting the phone to factory default settings.

6.2 Upgrade firmware under safe mode

Steps to upgrade firmware when the phone isn't starting normally.

6.3 How to make direct IP call

Instructions for making calls directly using IP addresses.

7. Trouble Shooting

7.1 The phone cant register successfully

Common issues and solutions for registration failures.

7.2 The phone cant obtain IP address

Troubleshooting steps for devices unable to get an IP address.

7.3 Only one part can hear the voice during the call

Solutions for audio issues where only one party can hear.

8. Abbreviations

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