All four lights
flashing on and
off together
Try turning the power off for ten seconds and
then back on. This will cause the softener to
reset and return to the “home” position.
If this does not solve the problem, please call our
service department.
Overflowing/
full of water
Make sure that the drain hose is not frozen.
Make sure that the inlet/outlet hoses are not
leaking at the back of the softener.
Make sure that the drain hose is not blocked.
Make sure that granular salt is not being used.
Leaking
To find the leak, first dry up any water with
cloths etc.
Then check that none of the hoses that connect
to the back of the softener are leaking.
Then manually regenerate the softener. (Press
and hold the “Select” button on the fascia for 5
seconds).
Regeneration takes about one hour.
After regeneration, check again for leaks.
Using too much salt
Ensure that the water softener is not feeding an
outside tap.
Check the water level inside the cabinet. (If it is
more than half full, then see ‘Overflowing’
section).
Check that the correct hardness has been set on
the fascia panel.
(A rough guide to salt usage for a family of four,
is 1 x 25kg bag of salt per month.)
Trouble Shooting Guide
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