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AudioCodes Mediant 1000 MSBG Troubleshooting Guide
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Document #: LTRT-57601
January 2009
CPE Troubleshooting Guide
2
Table of Contents
Default Chapter
3
Table of Contents
3
Customer Support
5
Weee Eu Directive
5
1 Introduction
7
2 IP Connectivity
9
I Cannot Access Web or Ping the Device
9
How Do I Ping a Network Entity from the Device
10
3 TDM (PSTN) Connectivity
13
How Do I Clear Trunk Alarms
13
How Do I Check a Trunk's Physical Integrity
15
How Do I Check for E1/T1 Clock Slips
15
How Do I Switch between E1 and T1 Trunk Protocol Types
16
Why Can't I Stop an Active Trunk
17
How Do I Configure PSTN Clock Synchronization
17
4 Call Setup
19
How Do I Troubleshoot IP-To-Tel Call Setup
19
Initial IP-To-Tel Troubleshooting
20
Advanced IP-To-Tel Troubleshooting for Digital Interfaces
23
Advanced IP-To-Tel Troubleshooting for FXS Interfaces
24
Advanced IP-To-Tel Troubleshooting for FXO Interfaces (1-Stage Dialing)
25
Advanced IP-To-Tel Troubleshooting for FXO Interfaces (2-Stage Dialing)
27
How Do I Troubleshoot Tel-To-IP Call Setup
28
How Do I Check Device (Tel-To-IP) Connectivity
28
Initial Call Setup Troubleshooting
28
Advanced Tel-To-IP Troubleshooting for Digital Interfaces
32
Advanced Tel-To-IP Troubleshooting for FXO Interfaces
34
Advanced Tel-To-IP Troubleshooting
36
5 Caller ID
39
Why Doesn't the FXO Device Detect Caller ID
39
Why Doesn't the Phone Detect Caller ID (FXS)
41
Why Doesn't Digital Device Detect Tel-To-IP Caller ID
42
Why Doesn't Digital Device Generate Caller ID to Tel
42
6 Voice Quality
43
How Do I Troubleshoot Distorted Voice
43
How Do I Troubleshoot Voice Echo
44
How Do I Troubleshoot Voice Delay
46
7 Call Disconnect
47
Why Doesn't the FXO End a PBX/PSTN Call
47
Why Do Calls Randomly Disconnect
49
Why Don't Calls Disconnect Upon ISDN Disconnect Message
50
Why Does the PBX Disconnect IP-To-Tel Calls
50
8 Fax and Modem
51
Why Do Fax Sessions Fail
51
Mediapack, Mediant 1000, Mediant
52
9 Call Transfer
55
Why Does PBX Terminate Call Transfer by the FXO Device
55
Why Can't I Transfer a Call between FXS Interfaces
56
10 IP Voice Mail and Unified Messaging
57
I Cannot Retrieve Voice Mail Messages
57
Why Does IP Voice Mail Request My Extension Number for Retrieving Voice Mail
57
I Cannot Leave Voice Mail Messages
58
Message Waiting Indication Does Not Function
59
I Cannot Transfer Calls to Users in Unified Messaging
60
11 Common Web, SNMP and Ini File Issues
61
How Do I Restore Web Interface Username and Password Without Losing Configuration
61
How Do I Obtain the Complete Ini File
61
Where Do I Place a Parameter in the Ini File
61
How Can I Update the Ini File Via SNMP
61
How Do I Obtain the Ini File Via SNMP
62
How Do I Change Web Username and Password Via SNMP
62
How Do I Reset the Device Via SNMP
62
How Do I Force the Device to Send a SIP REGISTER Via SNMP
62
How Do I Remove/Insert Mediant 1000 Modules Via SNMP
63
11.10 How Do I View PSTN Alarms Via SNMP
63
11.11 How Do I Work with Row-Status
63
11.12 Why Doesn't Bootp Install on Windows Vista
64
12 Traffic Debug Analysis
65
Why Can't I Record the Device's Traffic
65
Why Doesn't Wireshark Decode Messages
65
13 Debugging Procedures
67
Case Reporting Procedures
67
Syslog
68
Wireshark Network Sniffer
69
CLI Debug Recording
73
14 Management Utilities
77
Cptwizard
77
Bootp/Tftp Server
77
Other manuals for AudioCodes Mediant 1000 MSBG
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1195 pages
Configuration Guide
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Installation Manual
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Hardware Installation Manual
84 pages
User Guide
36 pages
Fast Track Guide
36 pages
Installation And Configuration Manual
168 pages
Configuration Note
20 pages
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AudioCodes Mediant 1000 MSBG Specifications
General
Brand
AudioCodes
Model
Mediant 1000 MSBG
Category
Gateway
Language
English
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