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Explains how CMS organizes and stores data within its database.
Details the process CMS uses to access and retrieve data for reports.
Defines the report's name, access level, type (real-time/historical), and option.
Guides users on how to access and navigate within the Screen Painter interface.
Provides guidance on copying existing report designs to create new custom reports.
Explains how to use blocks to manipulate report elements like text and fields.
Guides users on entering text for labels, titles, and instructions in reports.
Defines fields that users will interact with when running a custom report.
Specifies data content, position, length, and format for report fields.
Specifies criteria to find appropriate data rows from tables for report fields/bars.
Saves the completed custom report design.
Validates the report design for errors before running it.
Lists and explains errors encountered during report design testing.
Guides users on creating their own data tables in the CMS database.
Explains how to merge data from multiple tables into a single report field.
Explains how CMS organizes and stores data within its database.
Details the process CMS uses to access and retrieve data for reports.
Defines the report's name, access level, type (real-time/historical), and option.
Guides users on how to access and navigate within the Screen Painter interface.
Provides guidance on copying existing report designs to create new custom reports.
Explains how to use blocks to manipulate report elements like text and fields.
Guides users on entering text for labels, titles, and instructions in reports.
Defines fields that users will interact with when running a custom report.
Specifies data content, position, length, and format for report fields.
Specifies criteria to find appropriate data rows from tables for report fields/bars.
Saves the completed custom report design.
Validates the report design for errors before running it.
Lists and explains errors encountered during report design testing.
Guides users on creating their own data tables in the CMS database.
Explains how to merge data from multiple tables into a single report field.
General| Category | Call Center Management Software |
|---|---|
| Vendor | Avaya |
| Deployment | On-premises, Cloud |
| Integration | Avaya Communication Manager |
| Reporting | Customizable reports, dashboards, and alerts |
| User Interface | Web-based interface |
| Scalability | Supports small to large contact centers |
| Key Features | Real-time and historical reporting, customizable dashboards |
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