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General| Category | Call Center Management Software |
|---|---|
| Vendor | Avaya |
| Deployment | On-premises, Cloud |
| Integration | Avaya Communication Manager |
| Reporting | Customizable reports, dashboards, and alerts |
| User Interface | Web-based interface |
| Scalability | Supports small to large contact centers |
| Key Features | Real-time and historical reporting, customizable dashboards |
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