Name: Avaya IP Office Voicemail Pro
Brand: Avaya
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IP Office

Voicemail Pro Installation and

Maintenance Guide

15-601063 Issue 15b (31 May 2006)

Default Chapter3
- Table of Contents3
Introduction13
- IP Office 15-601063 Issue 15B (31 May13
- Overview15
- About this Guide13
Voicemail Pro15
- What's New15
- Voicemail Pro Features16
- Voicemail Pro Software17
- Number of Simultaneous Voicemail Users18
- Supported Languages19
- User, Group and Mailbox Names19
- System Planning Form20
Installation Types and Requirements21
- Overview21
- Types of Voicemail Pro Installation21
- Requirements22
- Voicemail Pro Licenses25
Installing the Voicemail Pro Server and Client27
- Overview27
- Installing Compact Voicemail Pro Server and Client28
- Installing Typical Voicemail Pro Server and Client31
- Installing Custom Voicemail Pro Server and Client34
  - Removing Software Features from a Voicemail Pro Installation34
- Configuring Windows 2003 to Work with Web Campaigns35
- Starting the Voicemail Pro Service35
Installing the Voicemail Pro Client Only37
- Overview37
Installing the ACM Gateway39
- Installing Voicemail Pro as an ACM Gateway39
- Overview39
Installing Voicemail Email43
- Installing Voicemail Pro for SMTP Voicemail Email43
- Overview43
- Installing Voicemail Pro for MAPI Voicemail Email as a Domain Member44
- Installing Voicemail Pro for MAPI Voicemail Email as a Work Group Member47
- Configuring E-Mail Users and Groups for Voicemail Email53
- IP Office IP Office Manager Settings54
- How Voicemail Email Messages Look55
- The Voicemail Pro Email Action56
Installing Networked Messaging (VPNM)57
- Overview57
  - Requirements for VPNM58
- Installing Voicemail Pro Software with VPNM Support58
- Configuring VPNM Accounts with Voicemail Pro62
- Configuring the Avaya Intuity Audix63
- IP Office to Avaya Interchange63
- Testing a VPNM Setup63
- Configuring the Avaya Interchange Interface64
  - Configure the Interchange VPIM Interface to Voicemail Pro66
- Configuring a DNS Server67
- Verification and Troubleshooting68
Installing Centralized Voicemail71
- Overview71
- Planning Requirements71
- Licensing72
- Restrictions72
- Configuring the Remote System Voicemail Settings73
- Installing Centralized Voicemail Pro73
Installing the Text to Speech Feature75
- Overview75
- Configuring TTS Speech76
- Installing Avaya Text to Speech76
- Installing Generic Text to Speech76
- TTS SAPI Controls77
  - Entering XML Tags77
  - Example SAPI XML Tags78
- Using the Speak Text Action77
- Setting up Text to Speech to Read E-Mail79
Installing the Integrated Messaging Service81
- Overview81
- Before Installing IMS83
  - Creating and Configuring the IMS Account84
- Installing the IMS and Voicemail Pro Software85
- Starting the Voicemail Pro Service89
  - Switching Voicemail Pro to MAPI90
- Associating Voice Mailboxes with Email Addresses91
- Before Installing the IMS Client91
  - IMS Client PC Requirements92
- Installing the IMS Client Software92
  - Testing Installation of the IMS Client93
- Checking and Observing IMS Operation93
- Overview95
- Upgrading from Voicemail Lite95
Upgrading Voicemail Pro95
- Upgrading a Voicemail Pro System96
Logging in and out99
- Logging in to the Voicemail Pro Server99
- Overview99
- Starting the Voicemail Pro Client99
- Logging out100
- Switching between Online and Offline Mode100
- Closing down101
Configuring Voicemail Pro103
- Identifying the Voicemail Server PC103
- Overview103
- Setting up General System Preferences104
- Setting the Location of Voicemail System Folders106
- Setting MAPI Email Preferences107
- Setting Message Deletion Times108
- Setting up Disk Space and Recording Time Alarms109
- Specifying the Level of IMS Service Logging110
- Specifying the Name of the Host Server PC for IMS111
- Configuring Email Settings112
- Configuring SMTP Email Settings113
- Managing VPNM Servers and Users114
- Using Voicemail to Give Error Messages115
- Overview117
- The Main Voicemail Pro Window117
Using the Voicemail Pro Client to Customize the Server117
- Changing Mailbox Operation Mode119
- Toolbar Icons119
- Importing and Exporting120
- Including Other Files120
- Adding an Administrator121
- Saving Configuration Changes and Making Them Live121
- Changing Authority Level for an Administrator User122
- Changing Your Password122
- Deleting an Administrator122
- Releasing a Locked Administrator Login123
- Resetting a Password123
Managing Voicemail Pro Users125
- Overview125
  - Configuring Voicemail for Individual Users125
- Changing the Inactivity Timeout127
- Setting up Voicemail Transfer Options for a User127
- Configuring User Source Numbers128
- Start Points129
Using Start Points129
- Adding a Start Point130
- Deleting a Start Point130
- Editing a Start Point130
- Renaming a User, Group or Short Code130
- Short Code Start Points130
- Default Start Points131
- Viewing Start Points and Modules as Text131
- Connections132
  - Adding a Connection132
  - Deleting a Connection132
- Overview132
- Using Variables132
- System Variables133
- User Defined Variables134
- Overview135
  - Available Actions135
Using Voicemail Pro Actions135
- Deleting an Action137
- Editing an Action137
- Prompts138
- Recording a New Prompt138
- Selecting a Prompt138
- Using System Variables as Prompts138
- Wave Editor138
- Entry Prompts Tab139
- General Tab139
- Specific Tab139
- Standard Action Tabs139
- Basic Actions140
- Generic Action140
- Reporting Tab140
- Results Tab140
- Speak Text Action140
- Disconnect Action141
- Goto Action141
- Menu Action141
- Get Mail Action142
- Home Action142
- Leave Mail Action142
- Mailbox Actions142
- Module Return Action142
- Listen Action143
- Voice Question Action143
- Campaign Action144
- Configuration Actions144
- Edit Play List Action144
- Record Name Action144
- Play Configuration Menu Action145
- Select System Prompt Language Action145
- CLI Routing Action146
- Route by Call Status146
- Route Incoming Call Action146
- Telephony Actions146
- Transfer Action146
- Call List Action147
- Whisper Action147
- Conferencing Center Action148
- Dial by Name Action148
- Alphanumeric Action149
- Assisted Transfer Action149
- Email Action150
- Miscellaneous Actions150
- Alarm Set Action151
- Clock Action151
- Open Door Action151
- Post Dial Action151
- Condition Actions152
- Remote Call Flow152
- Set User Variable Action152
- Test Condition Action152
- VB Script Action152
- Check Digits Action153
- Database Actions153
- Database Open Action153
- Test User Variable Action153
- Database Execute Action154
- Database Get Data Action154
- Database Close Action155
- Queue Actions155
- Queue ETA Action155
- Queue Position Action156
- Adding a Module to a Start Point157
- Creating a Module157
- Overview157
- Running a Module Directly from a Short Code157
Using Modules157
- Running a Module Directly from an External Call158
- Overview159
  - VM: Versus Short Codes159
Routing Calls to Voicemail159
- Routing User Calls to Voicemail159
- Transferring Calls to Voicemail Using a Short Code160
- Using Short Codes to Access Voicemail160
- Using VM: to Access Voicemail161
- Voicemail Telephone Numbers162
  - Voicemail Lite and Pro162
  - Voicemail Pro Start Points163
- Example Call Flow: Selfselect Module164
- Giving a Specific User Access from any Extension167
- Giving All Users Access from any Extension167
Giving Users Remote Access to Voicemail167
- Overview167
- Giving Users Access from a Trusted Location168
- Giving Users Direct Voicemail Access from a Trusted External Location168
- Giving Users Voicemail Access from an External Location168
Setting up Voicemail Pro Callback169
- 1 Setting up the Callback Call Flow169
  - Overview169
- 2 Setting the User's Callback Number170
  - Hunt Group Configuration in IP Office171
  - Overview171
Voicemail for Hunt Groups171
- About Hunt Group Message Waiting Indication173
- Configuring Hunt Group Message Waiting Indication173
- Configuring Group Broadcast174
- Enabling Access to Hunt Group Voicemail with a Short Code175
- Hunt Group Queuing176
  - Advice for Hunt Group Mailbox Owners176
- Out of Hours Operation176
- Customizing Hunt Group Queue Greetings and Actions177
- Example Call Flow Using $POS177
- Overview179
- Starting the Condition Editor179
Using the Condition Editor179
- Available Condition Elements180
- Calendar180
- Compare180
- Condition180
- Week Planner180
Campaigns181
- Overview181
- Adding, Modifying and Deleting Campaigns182
- Granting Access to a Campaign184
- Overview185
Recording Calls185
- Changing the Maximum Recording Length186
- Switching the Recording Warning On/Off186
- Voice Recording Library (VRL)186
- Manual Call Recording187
- Setting the Destination for User Recordings187
- Starting Manual Call Recording188
- Customizing Manual Recording189
- Automatic Call Recording190
- Setting Recording Times, Frequency and Destination190
- Customizing Auto Recording191
- Hiding Auto Record Indication191
Configuring Fax Servers193
- Overview193
- Configuration Overview194
- Setting the Voicemail Pro System Fax Number195
  - Setting up a Short Code for Routing Faxes to Prefixed Numbers197
- Routing Fax Calls Using a Menu Action198
- Setting up a User Defined Fax Number198
- Configuring an Analog Extension Number for Fax Use199
- Configuring a C3000 Fax Server200
  - Setting up an IP Networking Gateway Line201
- Setting up Fax Forwarding202
- Example Database Scenario203
IVR Database Connection203
- IVR: Connecting Voicemail Pro to a Database203
- Retrieving Data from the Database204
- Returning Data from the Database208
  - Speak Book Title209
- Entering Details into the Database210
  - Confirm Book Details210
  - Collect Callers Details211
- Overview213
Support for Callers with Impaired Vision or Hearing213
- Changing the Language Setting for a TTY Device214
  - An Example of Customizing a Simple Mailbox Call Flow214
  - An Example of Customizing a Complex Mailbox Call Flow215
- Installing Voicemail Pro TTY (Textphone) Prompts215
  - Changing User Locale216
  - Advice for Mailbox Users Owners Using a TTY Device216
- Overview217
Voicemail Pro Dial by Name217
- Example Call Flow: Dial by Name218
  - Adding a Short Code218
- Adding a Record Name Module219
  - Adding a Shortcode220
- Using the Name Table220
- Changing Full Names221
- Automatic Fallback Language Rules223
Changing the Language Used by Voicemail Pro223
- Overview223
- Changing the Language of System Prompts224
  - Example224
- Changing the Language of Custom Prompts226
Mailbox User Controls227
- Overview227
- Telephony Operation Mode227
- Automatic Message Deletion - Housekeeping228
- Personal Distribution Lists229
- Properties231
- VB Script Action231
Vbscript231
- Callingparty Property232
- Estimatedanswer Property232
- Lastaccessedmsg Property232
- Vbscript Properties232
- Locale Property233
- Name Property233
- Newmsgs Property233
- Oldmsgs Property234
- Positioninqueue Property234
- Result Property234
- Forwardmsg Method235
- Savedmsgs Property235
- Savedresult Property235
- Variable Property235
- Vbscript Methods235
- Forwardmsgtomailbox Method236
- Fullfilename Method237
- Getcallingparty Method237
- Getdtmf Method237
- Getestimatedanswer Method238
- Getextension Method238
- Getlocale Method238
- Getmailbox Method239
- Getmailboxmessage Method239
- Getmailboxmessages Method239
- Getmessagepriority Method240
- Getmessageprivate Method240
- Getmessagestatus Method240
- Getname Method240
- Getnewmsgs Method241
- Getoldmsgs Method241
- Getpositioninqueue Method241
- Getregister Method241
- Getresult Method242
- Getsavedmsgs Method242
- Getsavedresult Method242
- Getvariable Method242
- Messagecli Method243
- Messagedisplay Method243
- Messagelength Method243
- Messagetime Method243
- Playdigits Method244
- Playlocalewav Method244
- Playwav Method245
- Recordmsg Method247
- Recordregister Method247
- Register Method248
- Setlocale Method248
- Setmailboxmessage Method248
- Setregister Method249
- Setresult Method249
- Setsavedresult Method249
- Setvariable Method250
- Speak Method250
- Overview251
- The Voicemail Console251
Troubleshooting251
- Running the Service as a Console252
- Starting the Voicemail Pro Service254
- Voicemail Pro User Log255
Appendix A: Prompts257
- US English Intuity Prompts257
- English Non-Intuity Prompts268
Glossary275
Index277

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Avaya IP Office Voicemail Pro Specifications

General

Platform	Windows Server
Category	Voicemail
Integration	Avaya IP Office
Features	Voicemail, Email Integration, Automated Attendant
Supported Languages	Multiple languages
Licensing	Per user
Compatibility	Avaya IP Office systems
User Interface	GUI
Deployment	On-premises