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Lists the key capabilities and licensed versions of Voicemail Pro for IP Office.
Explains user capacity limits based on IP Office models and data channels.
Details Compact, Typical, and Custom installation types and their requirements.
Lists essential prerequisites before beginning any Voicemail Pro installation.
Covers general requirements applicable to all installation types, including software and licenses.
Specifies the minimum and recommended PC hardware and operating system configurations.
Outlines network configuration requirements, including TCP/IP and IP addressing.
Specifies requirements for MAPI or SMTP email client integration.
Details connection requirements for the Integrated Messaging Service (IMS) using MAPI.
Explains port licenses and feature licenses required for Voicemail Pro operation.
Details the minimum component installation for basic voicemail operation.
Describes the standard installation for basic operation plus web campaigns.
Outlines the key steps for installing Voicemail Pro Server and Client.
Provides step-by-step instructions for performing a compact installation.
Provides step-by-step instructions for performing a typical installation.
Details how to perform a custom installation, selecting specific features.
Explains how the Voicemail Pro service starts automatically and how to manage it.
Provides step-by-step instructions for installing the Voicemail Pro Client.
Details the steps to install Voicemail Pro specifically as an ACM Gateway.
Provides steps to install Voicemail Pro for SMTP email integration.
Details MAPI setup when the Voicemail Pro server is a domain member.
Steps to create a domain user and mailbox account for Voicemail.
Steps to configure Outlook for Voicemail Pro email integration.
Steps to install the Voicemail Pro software itself.
Procedure to change the email protocol from SMTP to MAPI.
How to configure the SMTP email server and account details.
How to specify email addresses for users and hunt groups in IP Office Manager.
Lists the prerequisites for installing and operating VPNM.
Describes the installation process for Voicemail Pro with VPNM component.
Steps to configure VPNM accounts by adding remote user details.
Details the configuration required for interfacing IP Office with Avaya Interchange.
Steps to configure the Avaya Intuity Audix system for integration.
Instructions on configuring the Interchange Intuity interface for Voicemail Pro.
Key factors to consider during the planning phase for centralized voicemail.
Explains licensing requirements and common problems in centralized voicemail.
Steps to install Voicemail Pro on the central system.
Steps to configure the voicemail settings on remote IP Office systems.
Steps to install the generic TTS feature, including license and engine setup.
Steps to install the Avaya TTS engine from CDs.
How to configure TTS speech settings, including voice selection.
How to use the Speak Text action in call flows to speak text, variables, and XML tags.
Explains SAPI XML tags used to control speech volume, rate, pitch, and emphasis.
How to configure TTS for reading new emails in a user's inbox.
Lists essential checks to perform before starting IMS installation.
Steps to create and configure a domain user and mailbox account called IMS.
Steps to install IMS and Voicemail Pro software together.
How to start the Voicemail Pro service manually and initialize the default call flow.
Procedure to switch Voicemail Pro's email operation from SMTP to MAPI.
Links user voicemail mailboxes with email mailboxes using the IMS Administration tool.
Important points to note before installing the IMS client software.
Specifies hardware, operating system, network, and email client requirements for IMS Client.
Step-by-step instructions for installing the IMS Client software.
Steps to verify that the IMS Client has correctly connected to the IMS Server.
How to check if the IMS Account has logged onto the Exchange Server correctly.
Process for upgrading from Voicemail Lite to Voicemail Pro.
Steps to upgrade an existing Voicemail Pro system to the latest version.
Steps to remove previous versions of Voicemail Pro before installing a new version.
Steps to restore registry settings associated with Voicemail Pro.
Procedure to restore both the database and registry from backup.
Steps for logging into the Voicemail Pro Server for authentication.
How to configure IP Office Manager to recognize the Voicemail Pro server PC.
Configures general system preferences like connection timeout and mailbox operation mode.
Configures MAPI email settings for voicemail email, IMS, and text-to-speech.
Configures email settings for IMS, including account and WAV file transmission.
Defines connections to external SMTP Email Servers for sending messages.
Procedures for adding, deleting, and modifying VPNM servers and their users.
How to save configuration changes without making them live, or saving and making them live.
Steps to add administrator users with authority for standard or powerful tasks.
How an administrator can reset another administrator's or client user's password.
Steps to configure voicemail settings for individual users in IP Office Manager.
How to configure transfer options for callers to reach different numbers.
Explains how Voicemail Pro uses start points to match calls and provide actions.
Steps to add a new start point for users, groups, or short codes.
Steps to record a new prompt using the Voicemail Pro Wave Editor.
Allows text to be spoken to the caller, requiring TTS installation and licensing.
Allows callers to indicate user/group by dialing name on keypad.
Performs an SQL query to read or write data to a database.
How to set up a short code for direct call transfer to voicemail.
Steps to create a short code to route callers to the SelfSelect module.
Steps to set up a short code for all users to access voicemail from any extension.
Steps to set up a short code for a specific user to access voicemail from any extension.
Steps to create a simple callback call flow.
How to set the callback number for users via IP Office Manager.
Options configurable via the Voicemail tab in IP Office Manager for hunt groups.
Steps to configure MWI for hunt groups, enabling users not in the group.
How to create a short code to access hunt group messages.
Configuring the IP Office system to record calls automatically.
Specifies where recordings triggered by a user are placed.
Selecting users, hunt groups, or account codes for automatic recording.
Used to enable fax detection and define default fax destinations.
Steps to create short codes for routing fax calls to prefixed numbers.
Steps to configure a C3000 fax server for use with Voicemail Pro.
Overview of connecting Voicemail Pro to databases supporting ODBC and SQL.
Action used to link to a database, specifying connection properties.
Action to perform SQL queries on an open database.
Retrieves data items from query results and assigns them to variables.
Steps to change the user locale setting for TTY mailbox operation.
Allows callers to indicate desired user/group by dialing name on telephone keypad.
How to change the language used for prompts in call flows using Select System Prompt.
Action for constructing call flow logic using VB-Script commands.
Describes features for testing and diagnostic purposes during installation.
How to run the Voicemail Pro service in console mode for diagnostics.
Lists the key capabilities and licensed versions of Voicemail Pro for IP Office.
Explains user capacity limits based on IP Office models and data channels.
Details Compact, Typical, and Custom installation types and their requirements.
Lists essential prerequisites before beginning any Voicemail Pro installation.
Covers general requirements applicable to all installation types, including software and licenses.
Specifies the minimum and recommended PC hardware and operating system configurations.
Outlines network configuration requirements, including TCP/IP and IP addressing.
Specifies requirements for MAPI or SMTP email client integration.
Details connection requirements for the Integrated Messaging Service (IMS) using MAPI.
Explains port licenses and feature licenses required for Voicemail Pro operation.
Details the minimum component installation for basic voicemail operation.
Describes the standard installation for basic operation plus web campaigns.
Outlines the key steps for installing Voicemail Pro Server and Client.
Provides step-by-step instructions for performing a compact installation.
Provides step-by-step instructions for performing a typical installation.
Details how to perform a custom installation, selecting specific features.
Explains how the Voicemail Pro service starts automatically and how to manage it.
Provides step-by-step instructions for installing the Voicemail Pro Client.
Details the steps to install Voicemail Pro specifically as an ACM Gateway.
Provides steps to install Voicemail Pro for SMTP email integration.
Details MAPI setup when the Voicemail Pro server is a domain member.
Steps to create a domain user and mailbox account for Voicemail.
Steps to configure Outlook for Voicemail Pro email integration.
Steps to install the Voicemail Pro software itself.
Procedure to change the email protocol from SMTP to MAPI.
How to configure the SMTP email server and account details.
How to specify email addresses for users and hunt groups in IP Office Manager.
Lists the prerequisites for installing and operating VPNM.
Describes the installation process for Voicemail Pro with VPNM component.
Steps to configure VPNM accounts by adding remote user details.
Details the configuration required for interfacing IP Office with Avaya Interchange.
Steps to configure the Avaya Intuity Audix system for integration.
Instructions on configuring the Interchange Intuity interface for Voicemail Pro.
Key factors to consider during the planning phase for centralized voicemail.
Explains licensing requirements and common problems in centralized voicemail.
Steps to install Voicemail Pro on the central system.
Steps to configure the voicemail settings on remote IP Office systems.
Steps to install the generic TTS feature, including license and engine setup.
Steps to install the Avaya TTS engine from CDs.
How to configure TTS speech settings, including voice selection.
How to use the Speak Text action in call flows to speak text, variables, and XML tags.
Explains SAPI XML tags used to control speech volume, rate, pitch, and emphasis.
How to configure TTS for reading new emails in a user's inbox.
Lists essential checks to perform before starting IMS installation.
Steps to create and configure a domain user and mailbox account called IMS.
Steps to install IMS and Voicemail Pro software together.
How to start the Voicemail Pro service manually and initialize the default call flow.
Procedure to switch Voicemail Pro's email operation from SMTP to MAPI.
Links user voicemail mailboxes with email mailboxes using the IMS Administration tool.
Important points to note before installing the IMS client software.
Specifies hardware, operating system, network, and email client requirements for IMS Client.
Step-by-step instructions for installing the IMS Client software.
Steps to verify that the IMS Client has correctly connected to the IMS Server.
How to check if the IMS Account has logged onto the Exchange Server correctly.
Process for upgrading from Voicemail Lite to Voicemail Pro.
Steps to upgrade an existing Voicemail Pro system to the latest version.
Steps to remove previous versions of Voicemail Pro before installing a new version.
Steps to restore registry settings associated with Voicemail Pro.
Procedure to restore both the database and registry from backup.
Steps for logging into the Voicemail Pro Server for authentication.
How to configure IP Office Manager to recognize the Voicemail Pro server PC.
Configures general system preferences like connection timeout and mailbox operation mode.
Configures MAPI email settings for voicemail email, IMS, and text-to-speech.
Configures email settings for IMS, including account and WAV file transmission.
Defines connections to external SMTP Email Servers for sending messages.
Procedures for adding, deleting, and modifying VPNM servers and their users.
How to save configuration changes without making them live, or saving and making them live.
Steps to add administrator users with authority for standard or powerful tasks.
How an administrator can reset another administrator's or client user's password.
Steps to configure voicemail settings for individual users in IP Office Manager.
How to configure transfer options for callers to reach different numbers.
Explains how Voicemail Pro uses start points to match calls and provide actions.
Steps to add a new start point for users, groups, or short codes.
Steps to record a new prompt using the Voicemail Pro Wave Editor.
Allows text to be spoken to the caller, requiring TTS installation and licensing.
Allows callers to indicate user/group by dialing name on keypad.
Performs an SQL query to read or write data to a database.
How to set up a short code for direct call transfer to voicemail.
Steps to create a short code to route callers to the SelfSelect module.
Steps to set up a short code for all users to access voicemail from any extension.
Steps to set up a short code for a specific user to access voicemail from any extension.
Steps to create a simple callback call flow.
How to set the callback number for users via IP Office Manager.
Options configurable via the Voicemail tab in IP Office Manager for hunt groups.
Steps to configure MWI for hunt groups, enabling users not in the group.
How to create a short code to access hunt group messages.
Configuring the IP Office system to record calls automatically.
Specifies where recordings triggered by a user are placed.
Selecting users, hunt groups, or account codes for automatic recording.
Used to enable fax detection and define default fax destinations.
Steps to create short codes for routing fax calls to prefixed numbers.
Steps to configure a C3000 fax server for use with Voicemail Pro.
Overview of connecting Voicemail Pro to databases supporting ODBC and SQL.
Action used to link to a database, specifying connection properties.
Action to perform SQL queries on an open database.
Retrieves data items from query results and assigns them to variables.
Steps to change the user locale setting for TTY mailbox operation.
Allows callers to indicate desired user/group by dialing name on telephone keypad.
How to change the language used for prompts in call flows using Select System Prompt.
Action for constructing call flow logic using VB-Script commands.
Describes features for testing and diagnostic purposes during installation.
How to run the Voicemail Pro service in console mode for diagnostics.
General| Platform | Windows Server |
|---|---|
| Category | Voicemail |
| Integration | Avaya IP Office |
| Features | Voicemail, Email Integration, Automated Attendant |
| Supported Languages | Multiple languages |
| Licensing | Per user |
| Compatibility | Avaya IP Office systems |
| User Interface | GUI |
| Deployment | On-premises |
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