Avaya G650 - Configuring the media server hardware

Troubleshooting an installation
Installing the Avaya S8500 Media Server with an Avaya G650 Media Gateway 321
December 2003
Configuring the media server hardware
Problem Solution
Cannot log into UPS subagent - Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. See the
user’s guide that comes with the SNMP Subagent.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server. .
Cannot log into Ethernet switch - Make sure you are connected to the correct Ethernet port. (One
Ethernet switch, it is the port marked Console)
- Make sure you have the correct login ID and password. See the
user’s guide that comes with the Ethernet switch.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server. .
Cannot log into media server - Make sure you are connected to the correct Ethernet port. (Default is
port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop and
server.
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type
arp -d 192.11.13.6 and press Enter.
- Make sure you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and type Enter.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server. .
Cannot access the Web interface - Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure your browser is configured correctly. See the job
aid titled Pre-Installation Information—Avaya S8500 Media Server
.
.
Cannot use SAT commands - Make sure you are using the correct IP address: 192.11.13.6 and
port (5023)
- Make sure you are using the correct login and password.
Cannot ping out to customer’s network - Make sure in the LAN security settings that "output from server" for
icmp are checked.