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Avaya Aura - User Manual

Avaya Aura
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Deploying the Avaya Aura
®
Web Gateway
Release 3.5
Issue 1
October 2018

Table of Contents

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Summary

Chapter 1: Introduction

Purpose

This document provides procedures for planning, installation, and configuration of the Avaya Aura® Web Gateway.

Change history

This section describes the major changes made in this document.

Chapter 2: Avaya Aura Web Gateway overview

New in this release

Summarizes new functionality added to Avaya Aura® Web Gateway in Release 3.5.

Solution architecture

Provides a graphical representation of the Avaya Aura® Web Gateway deployment architecture.

Geographical distribution overview

Details resource deployment in multiple data centers to reduce media delays.

Interoperability

Product compatibility

Information about interoperability and supported product versions for Avaya Aura® Web Gateway.

Chapter 3: Deployment process

Configuration worksheet

Checklist to determine configuration requirements for each deployment type.

Chapter 4: Planning and preinstallation

Planning checklist

Outlines planning requirements and tasks to complete before deploying Avaya Aura® Web Gateway.

Required skills and knowledge

Ensures necessary skills and knowledge for deploying Avaya Aura® Web Gateway.

Resource profile specifications

Resource profile specifications for Avaya Aura Web Gateway on VMware

Outlines resource profile specifications for differently sized virtual machines on VMware.

Resources profile specifications for Avaya Aura Web Gateway on Amazon Web Services

Details profiles created by CloudFormation templates for AWS deployments.

External load balancer requirements

Chapter 5: Initial setup for VMware and AWS deployments

Deployment process checklist

High-level deployment process for virtual machine deployments on VMware and AWS.

VMware deployments

Procedures for deploying Avaya Aura® Web Gateway OVA on a virtual machine using vCenter or vSphere.

Amazon Web Services deployments

Details on deploying Avaya Aura® Web Gateway in an AWS environment.

Creating a key pair

OVA to AMI conversion

Creating CloudFormation templates

Deploying a single-node CloudFormation stack

AWS cluster deployments

Deploying a multi-node CloudFormation stack

Creating a hybrid cloud for client access

Configuring on-premise DNS resolution of VPC addresses

Logging in to the EC2 instance

Completing the first-login configuration

Uninstalling the Avaya Aura Web Gateway

Chapter 6: Avaya Aura Web Gateway setup

Installing the Avaya Aura Web Gateway

Procedure to install a standalone Avaya Aura® Web Gateway or initial node for a cluster.

Performing a silent installation

Procedure to perform a silent installation using a properties file.

Installing additional nodes to create a cluster

Procedure to achieve redundancy and increase capacity by creating a cluster.

Configuring RSA public and private keys for SSH connections in a cluster

Avaya Aura Web Gateway initial configuration settings

Front-end host, System Manager, and certificate configuration

Initial configuration for front-end host, System Manager, and certificates.

LDAP configuration

Configuration settings for LDAP integration.

Chapter 7: Global FQDN configuration

DNS configuration

Procedures for configuring DNS records for single or multiple FQDN deployments.

Configuring the front-end FQDN

Steps to configure the front-end FQDN in the Avaya Aura® Web Gateway administration portal.

Avaya Equinox Conferencing configuration for single FQDN deployments

Configuring Avaya Equinox conference control

Configures Avaya Equinox® conference control settings via the management portal.

Configuring Web Collaboration

Chapter 8: System Manager, Avaya Aura Device Services, Media Server, and Avaya Equinox Conferencing configurations

Adding the Avaya Aura Web Gateway to System Manager

Enables SSO login and adds Avaya Aura® Web Gateway FQDN to System Manager.

Configuring SIP Trunks for the Avaya Aura Web Gateway on System Manager

Ensures Session Manager accepts SIP messages from Avaya Aura® Web Gateway.

Configuring Avaya Aura Media Server in System Manager

Key System Manager configuration for Media Server clusters.

Configuring Avaya Aura Media Server settings

Configuring the Avaya Aura Web Gateway on Avaya Aura Device Services

Route configuration for an external load balancer

Reverse proxy and load balancer configuration

Details URL replacement methods for external load balancer to update requests to Web Collaboration services.

Chapter 9: Avaya Session Border Controller for Enterprise configuration

Avaya Session Border Controller for Enterprise configuration checklist

Checklist to configure Avaya Session Border Controller for Enterprise (Avaya SBCE).

Reverse proxy configuration

Tasks to configure reverse proxy on Avaya SBCE for single or multiple FQDN deployments.

Certificate Authority configuration checklist

Configuring external traffic rules in a single FQDN for all services deployment

External traffic rules for a single FQDN deployment

Configuring internal traffic rules in a single FQDN for all services deployment

Configuring external traffic rules in a multiple FQDN deployment

External client access configuration

External client access configuration checklist

Tasks for planning external client access, including WebRTC and desktop clients.

Checklist for creation of a TLS server profile for a management interface

Tasks to configure certificates and create a TLS server profile for management interface.

Configuring Avaya SBCE load monitoring

Procedure to configure Avaya SBCE load monitoring for external clients.

WebRTC client side TURN configuration

Checklist for WebRTC client side TURN configuration

Tasks to configure external client access for WebRTC.

TLS server profile checklist for client side TURN configuration

Tasks to create TLS server profile for media tunneling requiring firewall readability.

Firewall configuration

Details external and internal firewall rules for Avaya SBCE.

Configuring a TURN;STUN profile for WebRTC calls on Avaya Session Border Controller for Enterprise

Configuring the TURN relay service for WebRTC calls on Avaya Session Border Controller for Enterprise

External native clients media configuration

External native clients media configuration checklist

Tasks for planning external native client media configuration for Avaya Equinox®.

TLS server profile checklist for external native clients media configuration

Tasks to create TLS server profile for SIP communications with Avaya SBCE.

TLS server profile checklist for media tunneling interfaces

Tasks to create TLS server profile for SIP communications with Avaya SBCE.

Firewall configuration

Configuring the Avaya Session Border Controller for Enterprise signaling interface

Configuring the Avaya Session Border Controller for Enterprise media interface

Configuring Avaya Session Border Controller for Enterprise server flows

Certificate setup

Creating a certificate signing request on Avaya Session Border Controller for Enterprise

Procedure to create a certificate signing request (CSR) on Avaya SBCE.

Signing certificates with the System Manager CA

Procedure to sign certificates using the Avaya System Manager CA.

Installing a certificate and a key

Procedure to install a signed certificate and its associated private key.

Installing the Equinox Management CA certificate to Avaya SBCE

Installing a CA certificate on Avaya SBCE

TLS client and server profiles setup

Creating a TLS server profile

Procedure to create a TLS server profile using an installed certificate.

Creating a TLS client profile

Procedure to create a TLS client profile using an installed certificate.

Configuring Avaya SBCE network interfaces

Procedures for configuring network interfaces on Avaya SBCE.

Chapter 10: Resources

Documentation

Lists other related documentation and resources for Avaya Aura® solutions.

Finding documents on the Avaya Support website

Procedure to find documents and resources on the Avaya Support website.

Avaya Documentation Portal navigation

Guidance on navigating and using the Avaya Documentation Portal.

Appendix A: Certificate configuration using the configuration utility

Generating Certificate Signing Requests

Procedure to generate a Certificate Signing Request (CSR).

Getting certificates signed by the third-party CA

Procedure to get certificates signed by a third-party Certificate Authority.

Applying third-party signed certificates to the Avaya Aura Web Gateway

Procedure to apply third-party signed certificates to Avaya Aura® Web Gateway.

Creating a client certificate

Procedure to create a client certificate for web browser authentication.

Importing client certificates into web browsers

Procedure to import client certificates into web browsers for automatic login.

Glossary

Summary

Chapter 1: Introduction

Purpose

This document provides procedures for planning, installation, and configuration of the Avaya Aura® Web Gateway.

Change history

This section describes the major changes made in this document.

Chapter 2: Avaya Aura Web Gateway overview

New in this release

Summarizes new functionality added to Avaya Aura® Web Gateway in Release 3.5.

Solution architecture

Provides a graphical representation of the Avaya Aura® Web Gateway deployment architecture.

Geographical distribution overview

Details resource deployment in multiple data centers to reduce media delays.

Interoperability

Product compatibility

Information about interoperability and supported product versions for Avaya Aura® Web Gateway.

Chapter 3: Deployment process

Configuration worksheet

Checklist to determine configuration requirements for each deployment type.

Chapter 4: Planning and preinstallation

Planning checklist

Outlines planning requirements and tasks to complete before deploying Avaya Aura® Web Gateway.

Required skills and knowledge

Ensures necessary skills and knowledge for deploying Avaya Aura® Web Gateway.

Resource profile specifications

Resource profile specifications for Avaya Aura Web Gateway on VMware

Outlines resource profile specifications for differently sized virtual machines on VMware.

Resources profile specifications for Avaya Aura Web Gateway on Amazon Web Services

Details profiles created by CloudFormation templates for AWS deployments.

External load balancer requirements

Chapter 5: Initial setup for VMware and AWS deployments

Deployment process checklist

High-level deployment process for virtual machine deployments on VMware and AWS.

VMware deployments

Procedures for deploying Avaya Aura® Web Gateway OVA on a virtual machine using vCenter or vSphere.

Amazon Web Services deployments

Details on deploying Avaya Aura® Web Gateway in an AWS environment.

Creating a key pair

OVA to AMI conversion

Creating CloudFormation templates

Deploying a single-node CloudFormation stack

AWS cluster deployments

Deploying a multi-node CloudFormation stack

Creating a hybrid cloud for client access

Configuring on-premise DNS resolution of VPC addresses

Logging in to the EC2 instance

Completing the first-login configuration

Uninstalling the Avaya Aura Web Gateway

Chapter 6: Avaya Aura Web Gateway setup

Installing the Avaya Aura Web Gateway

Procedure to install a standalone Avaya Aura® Web Gateway or initial node for a cluster.

Performing a silent installation

Procedure to perform a silent installation using a properties file.

Installing additional nodes to create a cluster

Procedure to achieve redundancy and increase capacity by creating a cluster.

Configuring RSA public and private keys for SSH connections in a cluster

Avaya Aura Web Gateway initial configuration settings

Front-end host, System Manager, and certificate configuration

Initial configuration for front-end host, System Manager, and certificates.

LDAP configuration

Configuration settings for LDAP integration.

Chapter 7: Global FQDN configuration

DNS configuration

Procedures for configuring DNS records for single or multiple FQDN deployments.

Configuring the front-end FQDN

Steps to configure the front-end FQDN in the Avaya Aura® Web Gateway administration portal.

Avaya Equinox Conferencing configuration for single FQDN deployments

Configuring Avaya Equinox conference control

Configures Avaya Equinox® conference control settings via the management portal.

Configuring Web Collaboration

Chapter 8: System Manager, Avaya Aura Device Services, Media Server, and Avaya Equinox Conferencing configurations

Adding the Avaya Aura Web Gateway to System Manager

Enables SSO login and adds Avaya Aura® Web Gateway FQDN to System Manager.

Configuring SIP Trunks for the Avaya Aura Web Gateway on System Manager

Ensures Session Manager accepts SIP messages from Avaya Aura® Web Gateway.

Configuring Avaya Aura Media Server in System Manager

Key System Manager configuration for Media Server clusters.

Configuring Avaya Aura Media Server settings

Configuring the Avaya Aura Web Gateway on Avaya Aura Device Services

Route configuration for an external load balancer

Reverse proxy and load balancer configuration

Details URL replacement methods for external load balancer to update requests to Web Collaboration services.

Chapter 9: Avaya Session Border Controller for Enterprise configuration

Avaya Session Border Controller for Enterprise configuration checklist

Checklist to configure Avaya Session Border Controller for Enterprise (Avaya SBCE).

Reverse proxy configuration

Tasks to configure reverse proxy on Avaya SBCE for single or multiple FQDN deployments.

Certificate Authority configuration checklist

Configuring external traffic rules in a single FQDN for all services deployment

External traffic rules for a single FQDN deployment

Configuring internal traffic rules in a single FQDN for all services deployment

Configuring external traffic rules in a multiple FQDN deployment

External client access configuration

External client access configuration checklist

Tasks for planning external client access, including WebRTC and desktop clients.

Checklist for creation of a TLS server profile for a management interface

Tasks to configure certificates and create a TLS server profile for management interface.

Configuring Avaya SBCE load monitoring

Procedure to configure Avaya SBCE load monitoring for external clients.

WebRTC client side TURN configuration

Checklist for WebRTC client side TURN configuration

Tasks to configure external client access for WebRTC.

TLS server profile checklist for client side TURN configuration

Tasks to create TLS server profile for media tunneling requiring firewall readability.

Firewall configuration

Details external and internal firewall rules for Avaya SBCE.

Configuring a TURN;STUN profile for WebRTC calls on Avaya Session Border Controller for Enterprise

Configuring the TURN relay service for WebRTC calls on Avaya Session Border Controller for Enterprise

External native clients media configuration

External native clients media configuration checklist

Tasks for planning external native client media configuration for Avaya Equinox®.

TLS server profile checklist for external native clients media configuration

Tasks to create TLS server profile for SIP communications with Avaya SBCE.

TLS server profile checklist for media tunneling interfaces

Tasks to create TLS server profile for SIP communications with Avaya SBCE.

Firewall configuration

Configuring the Avaya Session Border Controller for Enterprise signaling interface

Configuring the Avaya Session Border Controller for Enterprise media interface

Configuring Avaya Session Border Controller for Enterprise server flows

Certificate setup

Creating a certificate signing request on Avaya Session Border Controller for Enterprise

Procedure to create a certificate signing request (CSR) on Avaya SBCE.

Signing certificates with the System Manager CA

Procedure to sign certificates using the Avaya System Manager CA.

Installing a certificate and a key

Procedure to install a signed certificate and its associated private key.

Installing the Equinox Management CA certificate to Avaya SBCE

Installing a CA certificate on Avaya SBCE

TLS client and server profiles setup

Creating a TLS server profile

Procedure to create a TLS server profile using an installed certificate.

Creating a TLS client profile

Procedure to create a TLS client profile using an installed certificate.

Configuring Avaya SBCE network interfaces

Procedures for configuring network interfaces on Avaya SBCE.

Chapter 10: Resources

Documentation

Lists other related documentation and resources for Avaya Aura® solutions.

Finding documents on the Avaya Support website

Procedure to find documents and resources on the Avaya Support website.

Avaya Documentation Portal navigation

Guidance on navigating and using the Avaya Documentation Portal.

Appendix A: Certificate configuration using the configuration utility

Generating Certificate Signing Requests

Procedure to generate a Certificate Signing Request (CSR).

Getting certificates signed by the third-party CA

Procedure to get certificates signed by a third-party Certificate Authority.

Applying third-party signed certificates to the Avaya Aura Web Gateway

Procedure to apply third-party signed certificates to Avaya Aura® Web Gateway.

Creating a client certificate

Procedure to create a client certificate for web browser authentication.

Importing client certificates into web browsers

Procedure to import client certificates into web browsers for automatic login.

Glossary

Avaya Aura Specifications

General IconGeneral
CategoryGateway
VendorAvaya
Protocols SupportedSIP, H.323, MGCP
Voice CodecsG.711, G.729, G.722
Security FeaturesTLS, SRTP
RedundancyHigh availability options with redundant hardware and software components
Management InterfaceWeb-based GUI, Command-line interface (CLI), SNMP
CompatibilityAvaya Communication Manager, third-party SIP devices
TypeSession Border Controller (SBC), Media Gateway

Videos

How to backup Avaya Aura Communication Manager

How to determine the type of certificate installed on Avaya Aura Session

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