Avaya Aura Communication Manager 7.1 User Manual

DDT; Reviewed:
SPOC 10/18/2017
Solution & Interoperability Test Lab Application Notes
©2017 Avaya Inc. All Rights Reserved.
1 of 95
CM71SM71-VzIPCC
Avaya Solution & Interoperability Test Lab
Application Notes for Avaya Aura® Communication
Manager 7.1, Avaya Aura® Session Manager 7.1, and Avaya
Session Border Controller for Enterprise 7.2 with Verizon
Business IP Contact Center (IPCC) Services Suite – Issue 1.0
Abstract
These Application Notes describe a sample configuration of Avaya Aura® Communication
Manager 7.1, Avaya Aura® Session Manager 7.1, and Avaya Session Border Controller for
Enterprise 7.2 with Verizon Business IP Contact Center (IPCC) Services suite. The Verizon
Business IPCC Services suite includes the IP Toll Free VoIP Inbound and IP-IVR SIP trunk
service offers. This service suite provides toll free inbound calling via standards-based SIP
trunks as well as re-routing of inbound toll free calls to alternate destinations based upon SIP
messages (i.e., REFER) generated by Communication Manager. The Communication Manager
Network Call Redirection (NCR) and SIP User-to-User Information (UUI) features can be
utilized together to transmit UUI within SIP signaling messages to alternate destinations via
the Verizon network. These Application Notes update previously published Application Notes
with newer versions of Communication Manager, Session Manager, and Avaya Session
Border Controller for Enterprise.
Readers should pay attention to Section 2, in particular the scope of testing as outlined in
Section 2.1 as well as any observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted in the Avaya Solution &
Interoperability Test Lab, utilizing a Verizon Business Private IP (PIP) circuit connection to
the production Verizon Business IPCC Services.

Avaya Aura Communication Manager 7.1 Specifications

General

Category	Conference System
Version	7.1
Vendor	Avaya
High Availability	Yes
Product Name	Avaya Aura Communication Manager
Supported Protocols	SIP, H.323, MGCP
Virtualization Support	VMware
Maximum number of users	Up to 36, 000 users per system

Summary

Introduction

General Test Approach and Test Results

Interoperability Compliance Testing

Verifies interoperability through execution of test cases defined in the Verizon-authored test plan.

Test Results

Summarizes observations from interoperability compliance testing, noting specific behaviors and limitations.

Support

Provides contact information for technical support for Avaya and Verizon products.

Reference Configuration

History Info and Diversion Headers

Details limitations of Verizon Business IPCC Services regarding History Info or Diversion headers.

Call Flows

Summarizes key call flows for handling inbound Verizon toll-free calls via Session Manager and Communication Manager.

Equipment and Software Validated

Configure Avaya Aura® Session Manager Release 7.1

SIP Domain

Describes the procedure for defining the enterprise SIP Domain Name in Session Manager.

Locations

Explains how to define logical or physical locations for SIP entities in Session Manager.

Configure Adaptations

Details configuring Adaptation Modules to convert SIP headers between Verizon and Communication Manager.

SIP Entities

Covers the administration of SIP entities for Session Manager, Communication Manager, Avaya SBCE, and Messaging.

Entity Links

Describes administering Entity Links for connections between Session Manager and other Avaya components.

Time Ranges

Explains how to configure time ranges for routing policies in Session Manager.

Routing Policies

Details administering routing policies for inbound calls to Communication Manager and Messaging.

Dial Patterns

Covers administering dial patterns to match inbound PSTN calls to Communication Manager.

Verify TLS Certificates – Session Manager

Provides procedures to verify the TLS certificates used by Session Manager.

Configure Avaya Aura® Communication Manager Release 7.1

Verify Licensed Features

Verifies Communication Manager feature settings like Maximum Administered SIP Trunks.

System Parameters Features

Verifies system parameters like Trunk-to-Trunk Transfer and optional features.

Dial Plan

Defines how digit strings are used locally by Communication Manager.

Node Names

Defines IP addresses for Avaya components like Session Manager and Media Server.

Processor Ethernet Configuration

Verifies Processor Ethernet (procr) parameters for Communication Manager.

IP Codec Sets

Configures IP codec sets for internal (Region 1) and Verizon (Region 2) calls.

Network Regions

Groups resources logically and defines IP network regions for CPE and Verizon trunks.

SIP Trunks

Defines Signaling Groups and Trunk Groups for inbound Verizon and internal CPE access.

Contact Center Configuration

Configures VDNs and vectors to invoke Communication Manager SIP Network Call Redirection.

Configure Avaya Session Border Controller for Enterprise Release 7.2

System Management – Status

Verifies the status of the Avaya SBCE, ensuring it is commissioned.

TLS Management

Manages TLS certificates for secure communication between SBCE and other components.

Global Profiles

Configures parameters across Avaya SBCE appliances, including server interworking.

Domain Policies

Configures rule sets to control unified communications based on session criteria.

Device Specific Settings

Manages device-specific parameters and protection features.

Verizon Business IPCC Services Suite Configuration

Service Access Information

Provides FQDN, IP addressing, ports, and toll-free numbers for Verizon.

Verification Steps

Avaya Aura® Communication Manager Verifications

Illustrates verifications from Communication Manager for incoming calls.

Avaya Aura® System Manager and Avaya Aura® Session Manager Verifications

Verifies Session Manager SIP entity monitoring using System Manager.

Avaya Session Border Controller for Enterprise Verification

Illustrates verifications from Avaya Session Border Controller for Enterprise.

Conclusion

References

Avaya

Lists Avaya product documentation and application notes.

Verizon Business

Lists documents obtainable from a Verizon Business Account Representative.