These Application Notes describe a sample configuration of Avaya Aura® Communication
Manager 7.1, Avaya Aura® Session Manager 7.1, and Avaya Session Border Controller for
Enterprise 7.2 with Verizon Business IP Contact Center (IPCC) Services suite. The Verizon
Business IPCC Services suite includes the IP Toll Free VoIP Inbound and IP-IVR SIP trunk
service offers. This service suite provides toll free inbound calling via standards-based SIP
trunks as well as re-routing of inbound toll free calls to alternate destinations based upon SIP
messages (i.e., REFER) generated by Communication Manager. The Communication Manager
Network Call Redirection (NCR) and SIP User-to-User Information (UUI) features can be
utilized together to transmit UUI within SIP signaling messages to alternate destinations via
the Verizon network. These Application Notes update previously published Application Notes
with newer versions of Communication Manager, Session Manager, and Avaya Session
Border Controller for Enterprise.
Readers should pay attention to Section 2, in particular the scope of testing as outlined in
Section 2.1 as well as any observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted in the Avaya Solution &
Interoperability Test Lab, utilizing a Verizon Business Private IP (PIP) circuit connection to
the production Verizon Business IPCC Services.
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