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Avaya PARTNER Advanced Communications System User Manual

Avaya PARTNER Advanced Communications System
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PARTNER
®
Advanced Communications System
Installation, Programming, and Use
518-456-803
Issue 5
August 2003

Table of Contents

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Avaya PARTNER Advanced Communications System Specifications

General IconGeneral
VoicemailOptional
Call ForwardingYes
Power Requirements120VAC, 60Hz
Operating Temperature32°F to 104°F (0°C to 40°C)
Caller IDYes
Call WaitingYes
Conference CallingYes
Music on HoldYes
DimensionsVaries depending on configuration
WeightVaries depending on configuration

Summary

1 Overview

System Components

Describes the modular hardware design, control unit, and configurations for installation.

2 Installation

Evaluating the Environment

Details environmental and electrical requirements for system installation.

Installing the Control Unit

Provides instructions for wall-mounting the control unit and related installation steps.

Connecting Lines and Extensions

Guides on how to connect analog lines and extensions to the system modules.

Installing Telephones

Guides on assembling, connecting, and testing telephones after control unit installation.

3 Initial System Programming

Programming a PARTNER System

Describes the two methods for programming: PC Administration and Set Administration.

Using System Programming

Details how to perform system programming, including programming overlays and special buttons.

Assigning Lines

Describes how to determine line assignments for Key and Pooled extensions.

4 Programming System Options

Backup and Restore

Procedures for backing up and restoring system programming periodically.

Dialing Restrictions and Permissions

Features to restrict or permit outside calling from extensions.

Remote Administration Password (#730)—Release 3.0 or Later

Creates a password for remote or local PC administration of the system.

System Speed Dial

Programs a list of frequently-dialed numbers for quick access.

5 Initial Telephone Programming

Required Telephone Programming

Lists essential features that must be programmed for all telephones.

Automatic Line Selection

Determines the order in which the system selects lines or pools when making calls.

6 Using the Telephones

System Telephones

Describes common buttons and indicators on PARTNER telephones.

Single-Line Telephones

Discusses connecting and using industry-standard single-line telephones.

Handling Calls

Explains common call-handling functions available on telephones.

7 Operator Features

Programming an Operator’s Extension

Steps to set up operator extensions with call handling, backup answering, and button programming.

Automatic System Answer Features

Features that help the operator handle outside calls during peak periods.

8 Programming & Using Telephone Features

Extension Programming

Describes programming features directly at the user's telephone.

Call Coverage (F20,XX,XX)—Release 2.0 or Later

Redirects calls to another extension for coverage after a specified number of rings.

Station Lock (F21)

Locks an extension by entering a four-digit code to prevent unauthorized use.

9 Using Auxiliary Equipment

Auto Attendant

Answers calls and directs them based on caller-entered digits.

Fax Machines

Instructions for setting up and using fax machines with the system.

Station Message Detail Recording (SMDR)

Provides detailed call activity records for reporting and analysis.

Voice Messaging Systems

Explains the use and programming of compatible voice messaging systems.

10 Upgrading the System

Battery Replacement

Procedures for replacing the processor module's backup batteries.

Using a PC Card

Steps to upgrade system software using a PCMCIA card.

Adding New Modules

Instructions for adding new modules to an existing 5-slot carrier.

11 Troubleshooting

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