Troubleshooting
System Problems
11-27
System Problems 11
Call Rings Continuously; When Answered,
No One at Other End 11
Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that
does not support far-end disconnect.
What to do: Call your local telephone company and find out whether they support far-end
disconnect. If the local telephone company does not support far-end disconnect, you should not
set the Automatic System Answer Mode (#121) to either Hold or Ring, and you should not use
Direct Extension Dial. If the local telephone company supports far-end disconnect but the
problem still occurs, call the helpline number listed on the front, inside cover.
Calls on Hold Are Disconnected 11
Possible Cause: Hold Disconnect Time setting is too short.
What to do: Change Hold Disconnect Time (#203) to a longer interval.
■ If calls on hold no longer disconnect, the problem is solved.
■ If calls on hold still get disconnected, or the Hold Disconnect Time was already set to the
longest interval, call the helpline number listed on the front, inside cover.
An ASA/DXD Missing Card Error Message Appears 11
Possible Cause: You are attempting to record an Automatic System Answer message (
I891) or
a Direct Extension Dial (DXD) message (
I892), and an ASA/DXD PC card is not installed in the
processor module.
What to do: To clear the message, at extension 10, program an Automatic System Answer
(#111) button if you used
I891 to try to record the greeting or a Direct Extension Dial (#112)
button if you used
I892 to try to record the greeting. Press the programmed button to turn the
feature on; then press the programmed button to turn it off again. After you turn the feature off, the
error message should be cleared, and you can remove the button assignment using (#111) or
(#112).
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