What to do if Avaya CU360 does not connect calls?
If your Avaya CU360 does not connect calls, first check that you are using the correct conference number. If the issue persists, check the Network Configuration and Network Preferences.
Why can't I receive a SIP or H.323 video call on my Avaya Conference System?
If you cannot receive a SIP or H.323 video call, check the number or address. Also, check the Network Configuration, Network Preferences, and H.323/SIP Proxy settings. Ensure that the DND option is not enabled; if it is, the icon displays in the top bar on the menu screens.
Why are meeting participants unable to view or hear the meeting moderator on Avaya Conference System?
If meeting participants can't view or hear the moderator, ensure that the Video Privacy and Mute options are not enabled. Also, disconnect the call and select Call > Advanced Options > Direct Call. Verify that Call Type is configured to Audio & Video and redial the same contact number.
Why can't I connect to a video conference with my Avaya Conference System?
If you cannot connect to a video conference, verify that you are using the correct conference number. Also, check that you are registered to the correct gatekeeper or SIP Proxy.
What to do if USB headset is not working with Avaya CU360?
If you are using a USB headset, check that the USB headset is connected to the Avaya CU360 endpoint. If you are using a BT headset, ensure that the BT headset is paired with Avaya CU360.
Why can't I change the screen link resolution while Screen Link is active on Avaya Conference Client?
If you cannot change the screen resolution while Screen Link is active, stop Screen Link. Then, change the resolution and restart Screen Link. This is because you cannot change the screen resolution while Screen Link is active in the Avaya Conference Client.
General| Video Resolution | 4K Ultra HD |
|---|---|
| Frame Rate | Up to 30 fps |
| Microphones | Integrated microphone |
| Speakers | Integrated speaker |
| Connectivity | HDMI, USB |
| Wireless Connectivity | Wi-Fi |
| Ports | Ethernet, USB, HDMI |
| Protocols | SIP, H.323 |
| Video Conferencing Support | Zoom, BlueJeans |
| Operating System | Android OS |
| Power Supply | AC adapter |
| Camera | 4K ePTZ Camera |
Details the CU360's enterprise-level features for businesses of all sizes.
Highlights smart collaboration features like wireless screen sharing and content interoperability.
Explains how to manage the CU360 via its web interface using default credentials.
Provides instructions for physically connecting the CU360 and performing initial setup.
Details methods for controlling the CU360, including remote control and mobile apps.
Covers connecting and configuring external keyboards and mice for CU360 interaction.
Explains how to use a touch screen display for CU360 operation and menu access.
Describes managing the CU360's operating system and accessing the navigation bar.
Provides steps for pairing the Avaya B109 speakerphone via NFC and Bluetooth.
Details the capabilities of the embedded 4K camera and its front LED indicators.
Explains manual pan/tilt control and digital pan/tilt/zoom (ePTZ) for the camera.
Describes the two tracking modes: Track Speaker and Auto Framing.
Explains how the CU360 identifies and frames the active speaker using AI.
Details automatic framing to include all people in the room based on face detection.
Covers configuring Ethernet and Wi-Fi network connections for the CU360 device.
Explains how to connect and use an additional monitor with the CU360 via USB-C.
Introduces new features and enhancements in release 11.4.0.20 compared to previous versions.
Details using the CU360 as a laptop's external USB camera, microphone, and speaker.
Provides instructions for connecting a computer to the CU360 for USB Bar Mode.
Explains how to connect the Avaya RC100 as an IP camera for CU360.
Covers authentication for Microsoft Exchange Calendar using Modern Authentication (OAuth).
Details the GUI steps for configuring modern authentication for the Exchange Calendar.
Enables automatic framing for CU360 app, third-party apps, and USB Bar mode.
Allows activating virtual backgrounds or blurring the camera's real background.
Lists benefits and new functionalities introduced with the OS upgrade to Android 10.
Details configuration for 802.1x compliant authentication and VLAN tagging on Ethernet.
Highlights several enhancements made to the web interface for CU360.
Describes the pre-installed Avaya Cloud Office Rooms application and its setup.
Explains the use of AT commands for controlling XT Series and CU360 devices.
Describes the standard system navigation bar available in the CU360 application.
Explains how to access other apps and device settings from the CU360 App.
Details how to move the CU360 app to the background, displaying a floating video window.
Covers changing the default application start mode (Full Screen, Iconized, Hidden).
Describes methods to share computer content locally or remotely during a meeting.
Explains how to share other CU360 applications during a call as presentation content.
Details how to share a PC/Mac desktop to the CU360 using Screen Link.
Explains using the Avaya AV Grabber to connect a computer for presentation.
Covers using Wi-Fi Display (Miracast) for wireless screen sharing with compatible devices.
Provides steps to connect a Windows 10 PC to the CU360 via Wi-Fi Display.
Describes how the CU360 shows computer content locally when connected.
Details how to record meetings or screen content to an external USB storage device.
Explains how to enable and access advanced settings within the CU360 App.
Covers locking the CU360 into a restricted mode for a dedicated videoconferencing experience.
Explains how to block incoming SIP or H323 calls from invalid numbers for security.
Describes joining Spaces meetings using CU360 as a Room or Personal device.
Explains how to invite a CU360 endpoint as a guest to a Spaces meeting.
Details the options for configuring CU360 to launch the Spaces App or use default CU360.
Guides setting up CU360 as a personal device for Spaces with Exchange calendar.
Explains how to directly dial into a Spaces meeting using a URL.
Covers disabling or changing the default Spaces cloud address for integration.
Details the in-meeting controls available within the Avaya Spaces App on CU360.
Provides guidance on installing Google Play Store and other third-party applications.
Explains the process of installing Google Apps (GApps) on the CU360 device.
Details the final steps to launch and activate the Google Play Store after installation.
Offers solutions for common errors encountered during Play Store installation.
Summarizes test results of third-party cloud services used with CU360.
Explains how to add customized domains for Pexip CVI calendar invitations.
Provides an overview of the software upgrade process for the CU360 device.
Details the methods for upgrading the CU360 to a new software build.
Explains the wireless delivery of new software releases directly to the CU360.
Describes upgrading the CU360 using a USB key for automatic installation.
Covers upgrading the CU360 using a web browser for automatic installation.
Guides upgrading the CU360 from Android 7 to Android 10, including specific builds.
Details manual methods for upgrading the CU360 from Android 7 to Android 10.
Step-by-step guide for upgrading from A7* to A10 using a USB key.
States that downgrading the Avaya CU360 to a previous release is not possible.
Lists tested Avaya Conferencing Solution components and their minimum required versions.
Lists issues resolved in this release compared to previous versions.
Details known issues for this software version, including descriptions and solutions.
Provides general troubleshooting steps for SIP/H.323 call establishment issues on private networks.
Details keyboard shortcuts for performing basic functionalities and emulating remote controls.
Offers general guidance for troubleshooting common issues with the device's screen and display.
Explains how Avaya technology helps customers comply with GDPR data privacy regulations.
Provides links to technical documentation, guides, and support resources for the CU360.
Information on copyright, licensing, and credits for Avaya products and software.
General disclaimers regarding the accuracy and completeness of the documentation.
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