Why do I experience disruptions in audio or video with my Avaya Conference System?
To prevent electromagnetic interference that may disrupt video or audio during your meeting when using the Avaya Conference System, avoid using cellular phones. Additionally, if using a laptop, keep it away from the microphone.
How to troubleshoot issues with a two monitor setup on Avaya Conference System?
If you are having issues with a two monitor setup on your Avaya Conference System, check that the HD1 and HD2 outputs are connected to the video source plug on the monitor, using the same source if the monitor has multiple options. Use identical HD cables, ensuring they are undamaged. Access the monitor settings via the web interface (Administrator settings > I/O connections > Monitor > General) or the endpoint's main menu (Configure > Advanced > I/O connections > Monitor > General), and ensure the default values are set. Also, check the settings on the third-party monitor.
What to do if the screen layout is cropped on my Avaya Conference System?
If your Avaya Conference System's screen layout appears cropped, configure the monitor layout. Access the Quick Setup menu from the endpoint's main menu (Configure > Quick Setup). Navigate to the Configure Monitor page using 'Next' and follow the on-screen instructions to adjust the image.
How to fix cropped menus or remote presentation on Avaya Conference System?
If menus or remote presentations appear cropped on your Avaya Conference System monitor, adjust the image via the monitor settings. Access these settings through the XT Series web interface (Administrator settings > I/O connections > Monitor > Graphic Adjustments) or the endpoint's main menu (Configure > Advanced > I/O connections > Monitor > Graphic Adjustments). Select the monitor needing adjustment (Monitor HD1 or Monitor HD2) and choose your preferred image view mode. If using the web interface, remember to save your changes.
What to do if the Avaya Conference System XT Remote Control Unit does not function?
If the XT Remote Control Unit for your Avaya Conference System is not functioning, the battery power may be low. Replace the battery. If the battery is not the issue, configure the XT Remote Control Unit code on the XT Codec Unit to match the code set on the remote. If problems persist, reconfigure the XT Remote Control Unit code to a number between 01 and 04.
How to troubleshoot monitor display problems on Avaya Conference System?
If you are experiencing display problems with your Avaya Conference System monitor, ensure the rear panel of the XT Codec Unit is properly connected to both the main and auxiliary screens using the HD outputs. Your system administrator needs to configure the system for the correct video resolution. When not in a call, you can also adjust the refresh frequency of the monitor display.
What to do if the Avaya Conference System screen is flickering or blank?
If the screen is flickering or blank on your Avaya Conference System, verify that the power cords for both the XT Codec Unit and the monitor are properly connected at both ends. Check that the monitor is connected to HD1 and powered on. Ensure the XT Codec Unit’s LED is on; if it's blinking, press the Power key on the XT Remote Control Unit. Also, confirm that the XT Codec Unit output is correctly connected to the monitor input and that the monitor/DVI cable is securely connected at both ends.
Why is the screen blank on my Avaya Conference System?
If the screen is blank on your Avaya Conference System, verify that the power cords for both the XT Codec Unit and the monitor are properly connected at both ends. Check that the monitor is connected to HD1 and powered on. Ensure the XT Codec Unit’s LED is on; if it's blinking, press the Power key on the XT Remote Control Unit. Also, confirm that the XT Codec Unit output is correctly connected to the monitor input and that the monitor/DVI cable is securely connected at both ends.
What to do if I cannot share a presentation from my computer on Avaya Conference System?
If you cannot share a presentation from your computer or view its content on the Avaya Conference System, ensure the VGA/DVI cable is properly connected between the PC and the XT Codec Unit. If using HD1 for presentation content (XT7100 only), verify that the HDMI cable is correctly connected.
Why can't I control the Avaya Conference System endpoint with my keyboard and mouse?
If you cannot control the Avaya IX Room System XT Control endpoint with your keyboard and mouse, it may be due to your computer or XT Series not being connected to the network, or the DVI cable might not be properly connected to the Avaya XTE240. Another possibility is that another computer is already connected; verify that only your computer is connected by checking the XT Series web interface. If authentication is required, connect to Avaya IX Room System XT Control.
General| Dual Display Support | Yes |
|---|---|
| Video Resolution | 1080p |
| Video Standards | H.264, H.263, H.261 |
| Audio Standards | G.711, G.722, G.728, G.729 |
| Network Interface | 10/100/1000 Mbps Ethernet |
| Camera | Integrated PTZ camera |
| Encryption | AES |
| Network Protocols | SIP, H.323 |
| Connectivity | USB |
| Compatibility | H.323, SIP |
| Weight | 3 kg |
Guidance on initial setup, including workflow, basic settings, and auto-provisioning.
Methods for controlling the XT Series: Remote Control, Web UI, Keyboard/Mouse, Scopia.
Procedures for starting calls, joining meetings, and inviting participants.
Actions available to a moderator, including participant management and layout control.
Viewing system details and assessing call link quality.
Troubleshooting monitor display problems and computer content viewing issues.
Addressing remote control, default settings, keyboard/mouse, download, and version issues.
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