Avaya XT Series XT5000 Series XT4000 Series - Cannot Control with Keyboard and Mouse

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Troubleshooting the Avaya XT Series on page 102

Cannot Control with Keyboard and Mouse

Problem

You cannot control the endpoint with your keyboard and mouse due to a failure to connect to

Avaya IX Room System XT Control, indicated by the icon. This issue applies to the Avaya

XTE240 240 only, configured as personal or shared executive endpoint.

You can also check the Avaya IX Room System XT Control connection status in the Avaya

XTE240 web interface, from the home page:

Not connect to network

Your computer or XT Series is not connected to the network.

Solution

Your DVI cable is not connected properly to the Avaya XTE240.

Verify that your computer is connected to the Avaya XTE240 properly, as described in

Connecting a Computer to the XT Series using the DVI port on page 65.

1. Verify that your computer is connected to the network.

2. Verify that your XT Series is connected to the network by checking that the cables are

connected correctly (see Deployment Guide for XT Series).

Another computer already connected

Another computer is already connected to the Avaya XTE240.

Solution

Verify that only your computer is connected by checking the XT Series web interface.

Authentication required

If using the Avaya XTE240 as a room endpoint, the computer must be authenticated with Avaya IX

Room System XT Control each time it is connected. The

icon indicates that authentication is

required.

Solution

Connect to Avaya IX Room System XT Control as described in

Connecting to a Avaya XTE240 as

a Room Endpoint on page 30.

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