• Verify the computer's output resolution is supported by the XT Series (see Connecting a
Computer to the XT Series using the DVI port on page 65 or Connecting a Computer to the
XT Series using the HD1 port on page 68).
Related links
Troubleshooting the Avaya XT Series on page 102
Resolving XT Remote Control Unit Problems
Problem
The XT Remote Control Unit does not function.
Low battery power
Solution
Replace the battery, as described in Avaya XT Series Installation Guide. When the XT Remote
Control Unit's battery power is low, an icon appears in the system menus letting you know that you
should replace the battery:
•
Half-charged Battery
•
Low Battery
XT Remote Control Unit code
Solution
If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec Unit
to the same number that it is set on the XT Remote Control Unit, as described in
Pairing an XT
Remote Control Unit on page 26).
If you still experience problems, reconfigure the XT Remote Control Unit code to be a number
between 01-04, inclusive.
Related links
Troubleshooting the Avaya XT Series on page 102
Restoring Default User Settings
About this task
This procedure explains how to restore the default settings if necessary. You can do this from the
endpoint itself only.
Troubleshooting the Avaya XT Series
June 2019 Avaya IX Video Conferencing XT Series User Guide 108
Comments on this document? infodev@avaya.com
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