How to fix Avaya Scopia XT7000 calls not connecting?
If your Avaya Conference System calls are not connecting, ensure you've dialed the correct number or address. Also, recheck the Network Configuration, Network Preferences, and H.323/SIP Proxy settings.
What to do if I cannot hear audio on my Avaya Conference System?
If you cannot hear audio after setting up the Avaya Conference System, first make sure the system volume is not set to 0 by using the volume keys on the XT Remote Control Unit. If you're using a USB headset, ensure it's connected to the lower USB port on the XT Series. You can also access audio tests via the XT Series web interface under Diagnostics > I/O Connections > Audio > Tests. Select Loc tone to check the audio input and Tx tone to check the audio output.
Why can't I connect to a videoconference on my Avaya Conference System?
If you cannot connect to a videoconference with your Avaya Conference System, check that you have dialed the correct conference number and are registered to the correct gatekeeper or SIP Proxy.
How to troubleshoot display problems on Avaya Scopia XT7000 Conference System?
If the monitor connected to your Avaya Conference System is having display problems such as flickering or a blank screen, the rear panel of the XT Codec Unit features two HD outputs for connecting a main and auxiliary screen. Verify the power cord of the XT Codec Unit and the monitor are properly connected at both ends. Check that the monitor is connected to HD1 and the power is on. Verify the XT Codec Unit’s LED is on and that the XT Codec Unit output is properly connected to the monitor input.
What to do if Screen Link is not working on Avaya Scopia XT7000?
To resolve issues with Screen Link on your Avaya Conference System due to network connectivity issues, ensure that the computer can reach the selected XT Series by the IP address, using HTTPS (port 443/TCP). Also, open port 8854 on the computer to ensure incoming connections between the computer and the XT Series.
How to fix Avaya Conference System when I cannot receive a SIP or H.323 video call?
If you cannot receive a SIP or H.323 video call on your Avaya Conference System, verify the number/address used to connect to you is correct. Also, recheck the Network Configuration, Network Preferences, and H.323/SIP Proxy settings. Make sure the Do Not Disturb (DND) function is not enabled; DND is indicated by the icon in the top bar on the menu screens.
Why can't I control Avaya Scopia XT7000 Conference System with keyboard and mouse?
If you cannot control the Avaya Conference System endpoint with your keyboard and mouse due to a failure to connect to Avaya Scopia[®] XT Control, verify that your computer and the XT Series are connected to the network by checking that the cables are connected correctly. Also, verify that only your computer is connected by checking the XT Series web interface.
General| Maximum Video Resolution | 1080p60 |
|---|---|
| Power over Ethernet | No |
| Video Standards | H.263, H.264, H.264 High Profile |
| Audio Standards | G.711, G.722, G.722.1, G.729, AAC-LD |
| Video Input | HDMI, DVI-I, Composite |
| Video Output | HDMI |
| Network Protocols | H.323, SIP |
| Audio Input | HDMI, 3.5mm stereo, XLR balanced, RCA |
| Audio Output | HDMI, 3.5mm stereo, XLR balanced, RCA |
| Power Supply | 100-240V AC, 50/60Hz |
| Audio Features | Echo cancellation, noise reduction, automatic gain control |
| Zoom | optical zoom |
| Network | Gigabit Ethernet |
| Data Sharing | HDMI |
| Content Sharing | Yes |
| Encryption | AES |
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