Chapter 10: Troubleshooting the Avaya
Scopia
®
XT Series
Important:
You can access the XT Series using a browser (Web UI) or the end point main menu (Graphical
User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show
either the web UI or the end point main menu. The field and menu names on both interfaces are
almost identical.
This section covers troubleshooting problems that may occur when setting up and using the Avaya
Scopia
®
XT Series.
Related links
Retrieving XT Series Logs on page 221
Resolving Problems Connecting Calls on page 229
Resolving Audio Problems on page 231
Cancelling the Echo on HDMI Monitors on page 233
Resolving Monitor Display Problems on page 235
Checking Monitor Image on page 238
Improving Call Video Resolution on page 239
Resolving Problems with Displaying Video on page 242
Resolving Lip Sync Problem on page 243
Resolving Camera Issues on page 245
Resolving IP Address Problems on page 247
Cannot Control with Keyboard and Mouse on page 249
Resolving Problems Viewing Computer Content on page 250
Resolving XT Remote Control Unit Problems on page 251
Resolving download problems on page 251
USB Software Upgrade Failure on page 252
Restoring Default User Settings on page 253
Resolving Screen Link Resolution Problems on page 253
Resolving Screen Link Network Connectivity on page 254
Resolving Acoustic Pairing Problems on page 254
Testing Acoustic Pairing on page 255
Ending Mobile Link on page 256
January 2017 Avaya Scopia
®
XT Series Deployment Guide 220
Comments on this document? infodev@avaya.com
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