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Avaya PARTNER User Manual

Avaya PARTNER
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PARTNER Messaging System
User’s Guide
518-100-701
Issue 3
May 2004

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Avaya PARTNER Specifications

General IconGeneral
BrandAvaya
ModelPARTNER
CategoryConference System
LanguageEnglish

Summary

Getting Started

Logging In From an On-Site Location

Procedure to log into the system from a telephone connected to the company's communications system.

Logging In From an Off-Site Location

Procedure to log into the system from a telephone not connected to the company's communications system.

Options

Overview of available functions and features after logging into the system.

Hints

Useful tips and shortcuts for navigating and operating the PARTNER Messaging System.

Using Dial Code/Button Features

Mapping of dial codes and programmed buttons to specific system functions.

Personalizing Your Mailbox

Recording Your Name

Instructions for recording your name to be used by the system.

Recording or Deleting a Personal Greeting

Steps to record, delete, or manage up to six personal greetings for callers.

Activating a Personal Greeting

How to select and activate a recorded personal greeting for internal and external calls.

Changing Your Personal Operator

Procedure to designate another person to handle calls when you are unavailable.

Changing Your Password

Steps to modify your mailbox access password for security.

Choosing Call Answer Mode

Configure how the system handles incoming calls: Record, Answer-Only, or Auto-Copy.

Your Messages

About Message Categories

Explanation of message types like Priority, Private, and Return Receipt.

Listening to Messages

How to access, play, and manage received voice messages.

Responding to a Message

Steps for replying to, forwarding, or returning calls to message senders.

Sending a Message

Procedure for recording and sending a new voice message to other users.

Using the Directory

How to use the system directory to transfer calls or address messages.

More Mailbox Options

Options

Introduction to advanced mailbox settings available in Release 6.0 and later.

Changing Message Retrieval Order

Set message playback order to First-In First-Out (FIFO) or Last-In First-Out (LIFO).

Listening to New Messages in Preview Mode

Listen to new messages without changing their status as 'new'.

Listening to Last Heard Message

Access the last message played during your previous message retrieval session.

Using Personal Group Lists

Creating Personal Group Lists

How to create lists of mailboxes for sending messages to multiple recipients efficiently.

Reviewing or Modifying Personal Group Lists

Steps to view, add, or delete extensions within existing personal group lists.

Using Outcalling

About Outcalling

Explanation of the Outcalling feature that notifies users of new messages via phone calls.

Turning Outcalling On or Off

Instructions to enable, disable, or set Outcalling for all or priority messages.

Setting Your Outcalling Numbers

How to configure the telephone or pager numbers for Outcalling notifications.

Guidelines for Setting Outcalling Numbers

Rules and examples for formatting Outcalling numbers, including pauses and PINs.

Reviewing Your Outcalling Numbers

How to check the list of configured phone numbers for Outcalling.

Setting Your Outcalling Cycles

Configure the number of times the system attempts to call the Outcalling list.

Setting Your Outcalling Interval

Set the minimum waiting time in minutes between Outcalling attempts.

Setting Your Outcalling Schedule

Define the specific hours during which the Outcalling feature is active.

Recording/Screening Calls

Using the Record-a-Call Feature

How to record conversations during an active call at your extension.

Using the Call Screening Feature

How to listen to callers leaving messages without answering the call.

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