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Avaya IX Collaboration Unit CU360 User Manual

Avaya IX Collaboration Unit CU360
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Installing and Administering Avaya IX
Collaboration Unit CU360
Release 11.0
Issue 1
April 2020

Table of Contents

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Avaya IX Collaboration Unit CU360 Specifications

General IconGeneral
Zoom5x digital zoom
WirelessWi-Fi 802.11a/b/g/n/ac
MicrophoneIntegrated array microphone
Audio StandardsG.711, G.722
ConnectivityEthernet, Wi-Fi
PortsHDMI output, USB 3.0, Ethernet
Operating SystemAndroid
ProtocolsH.323, SIP
DisplayExternal display required
SpeakersIntegrated
CompatibilityAvaya and third-party SIP platforms
Video ResolutionUp to 1080p
Frame RateUp to 60 fps
CameraIntegrated 4K Camera

Summary

Chapter 1: Introduction

Purpose

Explains the document's scope and target audience for installing, administering, and maintaining the Avaya IX™ CU360.

Chapter 2: Avaya IX™ CU360 Overview

Avaya IX™ CU360 Features

Details the capabilities and functionalities of the Avaya IX™ CU360 endpoint, including video quality and compression methods.

Avaya IX™ CU360 Interfaces

Describes the various ways to interact with the Avaya IX™ CU360, including touch screen and web interface.

Avaya IX™ CU360 Remote Control Unit

Explains the features and usage of the 2.4GHz optical air mouse and keyboard remote control unit.

Avaya IX™ CU360 Camera and LED Indicators

Details the camera components, pan/tilt mechanism, and status indicators on the Avaya IX™ CU360.

Avaya IX™ CU360 Optimum Room Setup

Provides guidance on optimal room configuration for the best Avaya IX™ CU360 experience in huddle rooms.

Microsoft Exchange Calendar Integration

Explains how to integrate Avaya IX™ CU360 with Microsoft Outlook calendars using Exchange Web Services.

Supported Web Browsers

Lists the web browsers compatible with the Avaya IX™ CU360 web interface.

Supported Resolutions

Details the supported video resolutions for various conference types.

Third-Party Applications in Avaya IX™ CU360

Discusses the installation and use of free Android-based third-party applications on the CU360.

Support for Third-Party Applications

Provides support information and limitations for third-party applications used with the CU360.

Chapter 3: Initial Setup and Connectivity

Checklist for Setting Up Avaya IX™ CU360

A step-by-step checklist to guide the initial setup of the Avaya IX™ CU360 hardware and basic configuration.

Connecting Avaya IX™ CU360

Details the process of connecting the Avaya IX™ CU360 endpoint, including HDMI and power adapter.

Switching Avaya IX™ CU360 On or Off

Explains how to power the Avaya IX™ CU360 on, off, or put it into standby mode using the power button.

Pairing the Remote Control Unit

Instructions on how to pair the remote control unit with the Avaya IX™ CU360 via its LED indicator.

Logging In to the Avaya IX™ CU360 Web Interface

Guide on accessing and logging into the Avaya IX™ CU360 web interface using default credentials.

Configuration of Avaya IX™ CU360 Basic Settings

Overview of methods for configuring basic settings, including Easy to Start, Auto Provisioning, and Manual Setup.

Configuring Avaya IX™ CU360 Automatically for Avaya Equinox® Conferencing

Steps to automatically configure the CU360 for Avaya Equinox Conferencing using a service code.

Configuring Avaya IX™ CU360 Manually

Guide on manually configuring basic settings of the Avaya IX™ CU360 using the quick setup wizard.

Quick Setup Field Descriptions

Explains the fields used in the quick setup wizard for initial configuration like system name and protocol type.

Connecting Avaya AV Grabber to Avaya IX™ CU360

How to connect the Avaya AV Grabber kit for sharing computer content in meetings.

Connecting Avaya B109 Conference Phone via Bluetooth

Steps to connect the Avaya B109 Conference Phone via Bluetooth to the CU360.

Chapter 4: Initial Administration

Configuring Call Answering Preferences

How to set call answering preferences like mute, volume, video privacy, and auto-answer.

Enabling Avaya IX™ CU360 Advanced Settings

How to enable advanced settings for further configuration options on the CU360.

Configuring Advanced Calling Options

Setting advanced options for call protocols, call types, and call rates (Kbps).

Configuring Automatic Content Sharing

How to configure the CU360 to automatically share computer content during meetings.

Disabling Avaya IX™ CU360 Video

Steps to configure meetings to start with video disabled by setting video privacy to Yes.

Configuring Meeting Recording

How to save meeting recordings in MP4 format to USB or enterprise network.

General Field Descriptions (Recording)

Explains fields related to meeting recording locations, resolution, and bitrate.

Configuring the Avaya IX™ CU360 Screen Saver

How to set the time delay for the screen saver, including options like Never or 30 minutes.

Verifying Before Disconnecting Calls

Setting confirmation prompts before disconnecting calls to prevent accidental disconnections.

Configuring LAN Connectivity

How to manually configure or modify LAN connection settings for the CU360.

Configuring H.323 Gatekeeper

Manually configuring or modifying H.323 gatekeeper connection settings for the CU360.

Configuring WiFi Network Connectivity

Steps to connect to a WiFi network and configure settings like security and MTU.

Configuring Bluetooth Connectivity

How to enable and configure Bluetooth connections for the Avaya IX™ CU360.

Installing Third-Party Applications

Guide to installing applications from unknown sources after authorizing them in settings.

Configuring Microsoft Exchange Calendar

Steps to associate a room resource with a delegate account for calendar access.

Calendar Field Descriptions

Explains fields for Exchange server connection, address, email, and password.

Mapping FQDNs with Exchange Calendar Meetings

How to map FQDNs to join meetings directly from the CU360 GUI or web interface.

New FQDN Field Descriptions

Defines fields for meeting FQDN, dialing FQDN, prefix, and call protocol for calendar meetings.

Avaya IX CU360 Security

Introduces security configurations for the CU360, including PIN protection and call blocking.

Configuring PIN Protection

How to set up PIN protection for configuration changes to enhance security.

Preventing Calls from Invalid Numbers

Enhancing security by blocking calls from invalid numbers or IP addresses.

Restricting Access to CU360 Features

How to prevent users from accessing certain features like Android apps and desktop settings.

Restricting Third-Party Application Installation

Limiting third-party app installations to specific users via PIN, pattern, or password.

Chapter 5: Advance Administration

Configuring Date and Time

How to configure system date, time, time zone, and NTP server settings.

Date & Time General Field Descriptions

Explains fields for Internet Time, NTP servers, and refresh time settings.

Manually Configuring Time Zone

Steps to manually set the time zone and daylight saving time for the CU360.

Time Zone Field Descriptions

Details fields for geolocation, time zone selection, and daylight saving adjustments.

Configuring Advanced System Names

How to set system names, Unicode names, and display modes for the CU360.

System Name Field Descriptions

Explains fields for system name, including initial setup name and Unicode name.

Configuring Advanced Regional Audio and Video Settings

Setting audio coding and video frequency based on country and regional standards.

Location Field Descriptions

Details fields for country, language, audio coding, and video frequency settings.

Configuring External User Directories

How to configure LDAP directory for storing users' call information and integrating with systems.

LDAP Field Descriptions

Explains LDAP server types, addresses, ports, usernames, passwords, base, and filters.

Preventing Users from Modifying Local Directory

How to prevent users from editing the local contact directory by locking it.

Automatically Displaying Contacts from External Directories

Enabling automatic display of contacts from external LDAP directories in the CU360.

Hiding the Recent Calls List

Steps to hide the list of recent calls from the user interface.

Hiding the Call Rate Selection List

How to hide the call rate selection list from the user interface.

Disabling the Avaya IX™ CU360 Startup Tone

Steps to disable the startup sound notification for the CU360.

Configuring Wrap-Around Navigation

How to enable cycling through menu items using arrow keys on the home, camera, and call panels.

Customizing the Avaya IX™ CU360 Home Screen

How to change the background of the home screen to an image, video, or calendar.

Configuring Favorite Layouts

How to save preferred display layouts for video flows and multi-image preferences.

Hiding Calendar Panel

Steps to hide the calendar panel from the user interface.

Configuring Maximum Call Bandwidth and Preferred Codec

Setting bandwidth limits and preferred codecs for meetings to optimize performance.

Preferences General Field Descriptions

Explains fields for call rate, audio/video codecs, and bandwidth settings.

Setting Time Limit for Video Conferences

How to set time limits for video conferences to alert users before they end.

Configuring Touch-Tone Setting

How to use the touch-tone feature to display menus and change layouts.

IP Field Descriptions

Details fields for SIP and H.323 DTMF, generic vendor codes, and dialing number formats.

Configuring Calls Encryption

How to encrypt SIP and H.323 calls for enhanced security using SRTP or H.235.

Enabling RTP Firewall

How to check RTP packet sources against the remote endpoint's IP address.

Encryption Field Descriptions

Explains fields for protected calls, AES key length, minimum key size for DH, and audio alerts.

Configuring Calling Number

How to configure a number for automatic calling by pressing a key.

Predefined Party Field Descriptions

Details fields for enabling predefined parties and specifying their numbers and call protocols.

Configuring Gallery Layout

How to set the gallery layout for video conferences to display participants effectively.

Configuring the Avaya IX™ CU360 Camera

How to configure camera settings like default camera, control by far site, and bring back to place.

Cameras General Field Descriptions

Explains fields for default camera selection (HD1/USB) and camera control.

Configuring the Avaya IX™ CU360 HD1 Port

How to configure cameras connected to the HD1 port, including enabling and tracking.

HD1 Port Field Descriptions

Details fields for camera control, tracking, white balance mode, and exposure compensation.

Configuring the Avaya IX™ CU360 USB Port

How to configure cameras connected to the USB port, including enabling and tracking.

Configuring Monitor Settings

How to configure connected monitor settings like number of monitors and resolution.

Monitors General Field Descriptions

Explains fields for number of monitors, HD1 resolution, and CEC source selection.

Configuring Avaya IX™ CU360 Video Layouts

How to configure video layouts like PIP, PaP, PoP for multi-participant views.

PIP-PaP-PoP Field Descriptions

Details fields for multi-image modes, types, PIP position, rotation, and size.

Configuring Echo Canceler on External Microphones

How to configure echo cancellation settings for external microphones.

Enabling the Use of IPv6 Addresses

How to enable IPv6 support for network connections on the CU360.

Configuring LAN for Advanced IP Address Settings

How to configure advanced LAN IP settings, including IP mode, address, subnet mask, gateway, and DNS.

Configuring Network Priority Settings

How to prioritize network connections (LAN/WiFi) for calls when routes are unclear.

Configuring Bandwidth Threshold for LAN

How to set bandwidth limits (Rx/Tx) for LAN connections to manage network traffic.

Configuring Bandwidth Threshold for WiFi

How to set bandwidth limits (Rx/Tx) for WiFi connections to manage network traffic.

Configuring Advanced LAN Connectivity

How to configure advanced LAN properties like MTU, speed, and duplex mode.

GLAN Parameters Field Descriptions

Explains fields for MTU, speed, and duplex mode in GLAN settings.

Configuring Advanced WiFi Network Connectivity

How to configure advanced WiFi parameters like MTU for optimal performance.

Configuring Avaya IX™ CU360 Port Ranges

How to configure base ports for TCP, UDP, and BFCP protocols.

Configuring NAT and Firewall

How to configure NAT router and firewall settings for the Avaya IX™ CU360.

NAT Field Descriptions

Explains fields for NAT traversal, discovery, and IP address configuration.

Defining the Priority of Media

How to set priority for media streams using QoS (Quality of Service) settings.

QoS Field Descriptions

Explains fields for QoS, quality of service, precedence/TOS, and DiffServ.

Registering Avaya IX™ CU360 with SIP Servers

Steps to register CU360 endpoints with SIP servers for call routing.

SIP Field Descriptions

Explains fields for SIP user, authentication name, password, and server settings.

Configuring TLS

How to secure communications using certificates and TLS for device authentication.

Advanced SIP Field Descriptions

Details fields for TLS transport, certificate validation, and revocation.

Configuring Presence Status of Users

How to publish and view presence status via an XMPP server.

Presence Field Descriptions

Explains fields for XMPP server, user name, domain, port, and subscriptions.

Disabling SIP-Based Calls

How to disable SIP calls on GLAN, WiFi, or both network interfaces.

Disabling H.323-Based Calls

How to disable H.323 calls on GLAN, WiFi, or both network interfaces.

Activating Avaya IX™ CU360 Licenses

Steps to activate product licenses using license keys provided by Avaya.

Generating Certificate Signing Requests

How to generate CSRs for security certificates to enable secure communications.

Certificates General Field Descriptions

Explains fields for key length and certificate expiration warning days.

Configuring Web Access

How to configure remote web access or restrict it by IP address range.

Web Field Descriptions

Details fields for web management, IP addresses, subnet mask, and login attempts.

Configuring Avaya IX™ CU360 Web-Video

How to define video refresh rate and zoom for web-video feature.

Web Video Field Descriptions

Explains fields for web-video management, IP access, and password protection.

Configuring Remote Updates

How to remotely upgrade firmware from a remote computer running the upgrade program.

Download Field Descriptions

Explains fields for download management, IP addresses, password protection, and signature verification.

Controlling Avaya IX™ CU360 with AT Commands

How to use AT commands for endpoint and web interface control via TCP, SSH, and RS232.

AT Commands Field Descriptions

Details fields for AT command management and IP/SSH access.

Configuring Telnet

How to control the CU360 using CLI commands via telnet.

Telnet Field Descriptions

Explains fields for telnet management, IP addresses, subnet mask, and password.

Managing Avaya IX™ CU360 from Equinox Management

How to manage endpoints, including CU360, via Equinox Management using AT commands.

Equinox Management Field Descriptions

Details fields for mode (local/cloud), URL, and automatic IP address for Equinox Management.

Configuring Screen Link and Mobile Link

How to configure screen/mobile link for automatic desktop sharing and PIN requests.

Screen Link/Mobile Link Field Descriptions

Explains fields for mode, presentation, and unpair settings for screen sharing.

Chapter 6: Maintenance

Exporting Avaya IX™ CU360 Contact Details

How to export contact details to an LDAP directory file in Interchange Format.

Importing Avaya IX™ CU360 Contact Details

How to import contact details from a file into the Avaya IX™ CU360 endpoint.

Avaya IX™ CU360 Software Upgrades

Information on upgrading the CU360 software, OS, and web interface using packages.

Enabling Software Upgrades Using the Endpoint

How to enable automatic software upgrades via the endpoint, notified by a green icon.

Upgrading Avaya IX™ CU360 Using the Endpoint

Steps to upgrade the CU360 software via the endpoint, ensuring the process is not interrupted.

Upgrading Avaya IX™ CU360 Using a USB Drive

How to upgrade the CU360 software from a USB drive, ensuring it's not active in a meeting.

Upgrading Avaya IX™ CU360 Using a Computer

Steps to upgrade the CU360 software using a computer connected via LAN or wireless network.

Upgrading Avaya IX™ CU360 Using the Web Interface

How to upgrade the CU360 software via the web interface by uploading the package file.

Chapter 7: Troubleshooting

Verifying Network Connection Status

How to view system information and network connection statuses like IP addresses and licenses.

Testing Network Connections

How to test network connections by pinging an IP address.

Verifying Acoustic Pairing

How to view the status of audio streams (Tx/Rx) for pairing verification.

Testing Acoustic Pairing

Testing acoustic pairing for interference with ambient noises.

Testing Monitor Image

How to test monitor image, aspect ratio, and color rendering using the Play button.

Verifying Connected Equipment Status

Checking the status of connected monitors, Avaya AV Grabber, and B109 Conference Phone.

Chapter 8: Resources

Documentation

Lists related documents like Quick Setup Guide and Collaboration Control guides.

Finding Documents on Avaya Support Website

Steps to find documentation on the Avaya Support website by product and release.

Avaya Documentation Center Navigation

How to navigate and use the Avaya Documentation Center for finding, sorting, and managing content.

Support

Information on contacting Avaya Support for documentation, product notices, and issue resolution.

Using the Avaya InSite Knowledge Base

How to use the web-based knowledge base for troubleshooting procedures and technical tips.

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